PENGARUH GOOD GOVERNANCE TERHADAP TINGKAT KEPATUHAN STANDAR PELAYANAN PUBLIK

DITYO ADINUGRAHA, - (2018) PENGARUH GOOD GOVERNANCE TERHADAP TINGKAT KEPATUHAN STANDAR PELAYANAN PUBLIK. S1 thesis, Universitas Pendidikan Indonesia.

Abstract

Tingkat kepatuhan standar pelayanan publik menjadi salah satu target capaian
Rencana Pembangunan Jangka Menengah (RPJMN) periode 2014-2019. Namun
berdasarkan Laporan Kepatuhan yang dikeluarkan Ombudsman RI, capaian dari
tingkat kepatuhan tersebut belum sesuai target yang ditetapkan. Bersamaan
dengan hal tersebut Indonesia Governance Index (IGI) juga mengeluarkan
laporan mengenai peringkat penerapan good governance di Indonesia. Berkaitan
dengan hal tersebut, penelitian ini bertujuan untuk mengetahui seberapa jauh
pengaruh dari pengimplementasian good governance terhadap tingkat kepatuhan
standar pelayanan publik. Penelitian dilakukan pada 31 provinsi di Indonesia.
Penilaian good governance dibagi dalam empat arena, arena pejabat politik, arena
birokrasi, arena masyarakat sipil, dan arena masyarakat ekonomi. Dalam
penelitian ini digunakan teknik analisis regresi linear berganda mengunakan
bantuan alat hitung SPSS Statistics 23. Berdasarkan hasil perhitungan didapat
bahwa arena pejabat politik dalam good governance tidak berpengaruh terhadap
tingkat kepatuhan standar pelayanan publik. Sementara baik arena birokrasi dalam
good governance, arena masyarakat sipil dalam good governance, dan arena
masyarakat ekonomi dalam good governance memiliki pengaruh terhadap tingkat
kepatuhan standar pelayanan publik
;---Compliance level of public service standards becomes one of the achievements of
the 2014-2019 Medium Term Development Plan (Rencana Pembangunan Jangka
Menengah/RPJMN). However, based on the Compliance Report issued by
Ombudsman RI, the compliance level on Provincial Governments in Indonesia is
not achive the target set yet. Along with this, the Indonesia Governance Index
(IGI) also issued a report on the ranking of the implementation of good
governance in Indonesia. This study aims to determine how far the influence of
the implementation of good governance on the compliance level of public service
standards. The study was conducted in 31 provinces in Indonesia. The assessment
of good governance is divided into four arenas, arena of political officials, the
bureaucracy arena, the arena of civil society, and the arena of economic society.
This study use multiple linear regression analysis techniques using the SPSS
Statistics 23. Based on the calculation results, it show that the arena of political
officials on good governance does not affect the level of compliance in public
service standards. While the bureaucratic arena on good governance, the arena
of civil society on good governance, and the arena of economic society on good
governance have an influence on the level of compliance with public service
standards

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Item Type:	Thesis (S1)
Additional Information:	No. Panggil : S PEA DIT p-2018; Nama Pembimbing : - NIM : 1404397.
Uncontrolled Keywords:	good governance, kepatuhan, pelayanan publik, tingkat kepatuhan standar pelayanan publik, compliance, compliance level of public service standards, good governance, public service
Subjects:	H Social Sciences > H Social Sciences (General) L Education > L Education (General) L Education > LB Theory and practice of education
Divisions:	Fakultas Pendidikan Ekonomi dan Bisnis > Pendidikan Akuntansi
Depositing User:	Ryan Taufiq Qurrohman
Date Deposited:	10 Feb 2020 03:15
Last Modified:	10 Feb 2020 03:15
URI:	http://repository.upi.edu/id/eprint/46242

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