PENGARUH GOOD GOVERNANCE TERHADAP TINGKAT KEPATUHAN STANDAR PELAYANAN PUBLIK

DITYO ADINUGRAHA, - (2018) PENGARUH GOOD GOVERNANCE TERHADAP TINGKAT KEPATUHAN STANDAR PELAYANAN PUBLIK. S1 thesis, Universitas Pendidikan Indonesia.

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Abstract

Tingkat kepatuhan standar pelayanan publik menjadi salah satu target capaian Rencana Pembangunan Jangka Menengah (RPJMN) periode 2014-2019. Namun berdasarkan Laporan Kepatuhan yang dikeluarkan Ombudsman RI, capaian dari tingkat kepatuhan tersebut belum sesuai target yang ditetapkan. Bersamaan dengan hal tersebut Indonesia Governance Index (IGI) juga mengeluarkan laporan mengenai peringkat penerapan good governance di Indonesia. Berkaitan dengan hal tersebut, penelitian ini bertujuan untuk mengetahui seberapa jauh pengaruh dari pengimplementasian good governance terhadap tingkat kepatuhan standar pelayanan publik. Penelitian dilakukan pada 31 provinsi di Indonesia. Penilaian good governance dibagi dalam empat arena, arena pejabat politik, arena birokrasi, arena masyarakat sipil, dan arena masyarakat ekonomi. Dalam penelitian ini digunakan teknik analisis regresi linear berganda mengunakan bantuan alat hitung SPSS Statistics 23. Berdasarkan hasil perhitungan didapat bahwa arena pejabat politik dalam good governance tidak berpengaruh terhadap tingkat kepatuhan standar pelayanan publik. Sementara baik arena birokrasi dalam good governance, arena masyarakat sipil dalam good governance, dan arena masyarakat ekonomi dalam good governance memiliki pengaruh terhadap tingkat kepatuhan standar pelayanan publik ;---Compliance level of public service standards becomes one of the achievements of the 2014-2019 Medium Term Development Plan (Rencana Pembangunan Jangka Menengah/RPJMN). However, based on the Compliance Report issued by Ombudsman RI, the compliance level on Provincial Governments in Indonesia is not achive the target set yet. Along with this, the Indonesia Governance Index (IGI) also issued a report on the ranking of the implementation of good governance in Indonesia. This study aims to determine how far the influence of the implementation of good governance on the compliance level of public service standards. The study was conducted in 31 provinces in Indonesia. The assessment of good governance is divided into four arenas, arena of political officials, the bureaucracy arena, the arena of civil society, and the arena of economic society. This study use multiple linear regression analysis techniques using the SPSS Statistics 23. Based on the calculation results, it show that the arena of political officials on good governance does not affect the level of compliance in public service standards. While the bureaucratic arena on good governance, the arena of civil society on good governance, and the arena of economic society on good governance have an influence on the level of compliance with public service standards

Item Type:	Thesis (S1)
Additional Information:	No. Panggil : S PEA DIT p-2018; Nama Pembimbing : - NIM : 1404397.
Uncontrolled Keywords:	good governance, kepatuhan, pelayanan publik, tingkat kepatuhan standar pelayanan publik, compliance, compliance level of public service standards, good governance, public service
Subjects:	H Social Sciences > H Social Sciences (General) L Education > L Education (General) L Education > LB Theory and practice of education
Divisions:	Fakultas Pendidikan Ekonomi dan Bisnis > Pendidikan Akuntansi
Depositing User:	Ryan Taufiq Qurrohman
Date Deposited:	10 Feb 2020 03:15
Last Modified:	10 Feb 2020 03:15
URI:	http://repository.upi.edu/id/eprint/46242

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