PENGARUH KEPUASAN KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP EMPLOYEE ENGAGEMENT SERTA IMPLIKASINYA TERHADAP KINERJA KARYAWAN (Studi Pada Karyawan Hotel Bintang 3 di Kabupaten Sumedang)

Sofiyah, - (2018) PENGARUH KEPUASAN KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP EMPLOYEE ENGAGEMENT SERTA IMPLIKASINYA TERHADAP KINERJA KARYAWAN (Studi Pada Karyawan Hotel Bintang 3 di Kabupaten Sumedang). S2 thesis, Universitas Pendidikan Indonesia.

Baca Full Text klik disini
[img] Text
T_MM_1602843_Title.pdf
Download (102kB)
[img] Text
T_MM_1602843_Abstract.pdf
Download (90kB)
[img] Text
T_MM_1602843_Table_of_content.pdf
Download (135kB)
[img] Text
T_MM_1602843_Chapter1.pdf
Download (245kB)
[img] Text
T_MM_1602843_Chapter2.pdf
Restricted to Staf Perpustakaan
Download (419kB)
[img] Text
T_MM_1602843_Chapter3.pdf
Download (537kB)
[img] Text
T_MM_1602843_Chapter4.pdf
Restricted to Staf Perpustakaan
Download (1MB)
[img] Text
T_MM_1602843_Chapter5.pdf
Download (82kB)
[img] Text
T_MM_1602843_Bibliography.pdf
Download (226kB)
[img] Text
T_MM_1602843_Appendix.pdf
Restricted to Staf Perpustakaan
Download (2MB)
Official URL: http://repository.upi.edu

Abstract

Sumber daya manusis merupakan pelaksana kegiatan produksi dalam mencapai tujuan perusahaan ditentukan oleh kualitas sumber daya manusia yang berperan penting dalam kegiatan operasional perusahaan. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kepuasan kerja dan organizational citizenship behavior (OCB) terhadap employee engagement serta implikasinya terhadap kinerja karyawan (studi pada karyawan Hotel Bintang 3 di Kabupaten Sumedang). Metode penelitian yang digunakan adalah analisis deskriptif dan verifikatif dengan teknik analisis data menggunakana path analysis (analisis jalur). Pengumpulan data yang digunakan adalah wawancara dengan menggunakan kuesioner disertai dengan teknik observasi dan kepustakaan, dan dengan sample penelitian sebanyak 154 responden. Hasil analisis deskriptif menunjukkan bahwa secara umum tingkat kepuasan kerja dan organizational citizenship behavior cenderung tinggi begitu juga tingkat employee engagement dan kinerja karyawan masuk dalam kategori tinggi. Hasil analisis verifikatif menunjukkan bahwa terdapat pengaruh positif tingkat kepuasan kerja dan organizational citizenship behavior terhadap employee engagement dan kinerja karyawan, dan terdapat pengaruh positif tingkat employee engagement terhadap kinerja karyawan pada Hotel Bintang 3 Kabupaten Sumedang.-----Human resources are the executors of production activities in achieving company goals determined by the quality of human resources that play an important role in the company's operational activities. This study aims to determine and analyze the effect of job satisfaction and organizational citizenship behavior (OCB) on employee engagement and its implications for employee performance (studies on 3-star hotel employees in Sumedang Regency). The research method used is descriptive and verificative analysis. The data analysis technique used is path analysis. Data collection method used was interview using a questionnaire accompanied by observation and literature techniques, and with a sample of 154 respondents. The results of the descriptive analysis show that in general the level of job satisfaction and organizational citizenship behavior tends to be high. The level of employee engagement and employee performance is also in the high category. The results of the verificative analysis show that there is a positive influence on the level of job satisfaction and organizational citizenship behavior on employee engagement and employee performance, and there is a positive influence on the level of employee engagement on employee performance in the 3 Star Hotels in Sumedang Regency.

Item Type: Thesis (S2)
Uncontrolled Keywords: Kepuasan Kerja, Organizational Citizenship Behavior (OCB), Employee Engagement, Kinerja Karyawan
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > L Education (General)
Divisions: Sekolah Pasca Sarjana > Magister Manajemen Bisnis
Depositing User: Santi Santika
Date Deposited: 30 Mar 2020 08:06
Last Modified: 30 Mar 2020 08:06
URI: http://repository.upi.edu/id/eprint/48214

Actions (login required)

View Item View Item