Muhamad Firdaus, - and Herbert Siregar, - and Asep Wahyudin, - (2025) PERANCANGAN WEBSITE PEMESANAN JASA SERVIS LAPTOP DAN KOMPUTER SEBAGAI BAGIAN DARI LEAN STARTUP. S1 thesis, Universitas Pendidikan Indonesia.
Abstract
Perkembangan teknologi digital di Indonesia meningkatkan kebutuhan mahasiswa terhadap layanan teknologi informasi yang cepat, transparan, dan terjangkau. Salah satu permasalahan yang ditemukan adalah tingginya biaya servis serta keterbatasan akses terhadap layanan servis laptop dan komputer. Penelitian ini menawarkan solusi berupa perancangan website layanan servis sebagai sarana digital yang menghubungkan pengguna dengan teknisi. Perancangan sistem ini ditempatkan sebagai bagian dari pendekatan lean startup yang menekankan proses iteratif melalui tiga tahap utama, yaitu build, measure, dan learn. Tahap build diwujudkan melalui metode prototype untuk merancang dan menguji antarmuka sistem. Tahap measure dilakukan menggunakan System Usability Scale (SUS) serta pengumpulan masukan dari pengguna untuk menilai tingkat kegunaan dan kenyamanan website. Selanjutnya, tahap learn dimanfaatkan untuk mengevaluasi dan menyempurnakan sistem berdasarkan hasil pengukuran dan masukan pengguna. Hasil pengujian menunjukkan skor SUS sebesar 77, berada di atas ambang batas 68, yang menandakan website yang dirancang sudah memiliki tingkat kegunaan dan kenyamanan yang baik bagi pengguna. The development of digital technology in Indonesia has increased students’ need for information technology services that are fast, transparent, and affordable. One of the problems identified is the high cost of service and limited access to laptop and computer repair services. This study offers a solution in the form of designing a service booking website as a digital platform that connects users with technicians. The system design is positioned as part of the lean startup approach, which emphasizes an iterative process through three main stages: build, measure, and learn. The build stage was realized through the prototyping method to design and test the system interface. The measure stage was carried out using the System Usability Scale (SUS) and collecting user feedback to assess the usefulness and usability of the website. The learn stage was then used to evaluate and improve the system based on the measurement results and user feedback. The testing results showed a SUS score of 77, which is above the threshold of 68, indicating that the designed website already provides good usefulness and usability for users.
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| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?user=b-MTItcAAAAJ&hl=en ID SINTA Dosen Pembimbing: Herbert Siregar: 5991008 Asep Wahyudin: 5991982 |
| Uncontrolled Keywords: | Jasa Servis Laptop dan Komputer, Metode Prototype, Perancangan Website, System Usability Scale Laptop and Computer Repair Service, Prototype Method, Website Design, System Usability Scale |
| Subjects: | H Social Sciences > HF Commerce L Education > L Education (General) Q Science > QA Mathematics > QA76 Computer software T Technology > T Technology (General) |
| Divisions: | Fakultas Pendidikan Matematika dan Ilmu Pengetahuan Alam > Program Studi Ilmu Komputer |
| Depositing User: | Muhamad Firdaus |
| Date Deposited: | 08 Sep 2025 08:13 |
| Last Modified: | 08 Sep 2025 08:13 |
| URI: | http://repository.upi.edu/id/eprint/138032 |
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