PENGEMBANGAN USER INTERFACE/USER EXPERIENCE PADA APLIKASI PENGIRIMAN SAMPAH MELALUI PENDEKATAN DESIGN THINKING

    Nerissa Arviana Sukmananda, - and Hendriyana, - and Indira Syawanodya, - (2025) PENGEMBANGAN USER INTERFACE/USER EXPERIENCE PADA APLIKASI PENGIRIMAN SAMPAH MELALUI PENDEKATAN DESIGN THINKING. S1 thesis, Universitas Pendidikan Indonesia.

    Abstract

    Permasalahan pengelolaan sampah rumah tangga di era digital semakin mendapatkan perhatian, seiring dengan kebutuhan akan layanan yang efektif dan ramah lingkungan. Aplikasi “Send Your Waste” hadir sebagai solusi digital untuk membantu masyarakat dalam proses pengiriman sampah. Namun, hasil pengamatan awal menunjukkan adanya kendala dalam alur penggunaan dan tampilan antarmuka yang kurang intuitif, terutama bagi pengguna baru. Penelitian ini bertujuan untuk meningkatkan kualitas User Interface/User Experience (UI/UX) aplikasi “Send Your Waste” melalui pendekatan Design Thinking yang berfokus pada kebutuhan dan pengalaman pengguna. Pengembangan dilakukan secara iteratif melalui lima tahap: empathize, define, ideate, prototype, dan test. Evaluasi dilakukan menggunakan metode User Experience Questionnaire Plus (UEQ+) dan System Usability Scale (SUS) untuk mengukur persepsi dan kepuasan pengguna. Aplikasi dikembangkan berbasis mobile menggunakan framework Flutter dan bahasa pemrograman Dart. Berdasarkan pengujian terhadap 15 responden, diperoleh peningkatan skor pada seluruh skala UEQ+, dengan nilai tertinggi pada skala value (144,71%) dan clarity (136,96%). Skor SUS juga meningkat dari 60,33 menjadi 73,5 (21,83%). Hasil tersebut menunjukkan bahwa penerapan pendekatan Design Thinking serta pengembangan berbasis mobile mampu meningkatkan kualitas pengalaman pengguna secara signifikan terhadap aplikasi “Send Your Waste”. ---------- The issue of household waste management in the digital era is receiving increasing attention, in line with the need for effective and environmentally friendly services. The “Send Your Waste” application was introduced as a digital solution to assist the public in the waste delivery process. However, initial observations revealed several issues related to confusing user flows and an unintuitive interface, especially for new users. This study aims to improve the User Interface/User Experience (UI/UX) of the “Send Your Waste” application using the Design Thinking approach, which focuses on user needs and experiences. The development was carried out iteratively through five stages: empathize, define, ideate, prototype, and test. Evaluation was conducted using the User Experience Questionnaire Plus (UEQ+) and System Usability Scale (SUS) to assess user perception and satisfaction. The application was developed as a mobile-based platform using the Flutter framework and the Dart programming language. Based on tests involving 15 respondents, an increase was observed across all UEQ+ scales, with the highest improvements in the Value scale (144.71%) and Clarity scale (136.96%). The SUS score also increased from 60.33 to 73.5 (21.83%). These results indicate that the implementation of the Design Thinking approach, along with mobile-based development, significantly improves the user experience quality of the “Send Your Waste” application.

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    Official URL: https://repository.upi.edu/
    Item Type: Thesis (S1)
    Additional Information: ID SINTA Dosen Pembimbing: Hendriyana: 6658557 Indira Syawanodya: 6681751
    Uncontrolled Keywords: User Interface/User Experience, Design Thinking, User Experience Questionnaire Plus (UEQ+), System Usability Scale (SUS), Send Your Waste
    Subjects: L Education > L Education (General)
    Q Science > QA Mathematics > QA75 Electronic computers. Computer science
    Q Science > QA Mathematics > QA76 Computer software
    T Technology > T Technology (General)
    Divisions: UPI Kampus cibiru > S1 Rekayasa Perangkaat Lunak
    Depositing User: Nerissa Arviana Sukmananda
    Date Deposited: 16 Jul 2025 02:48
    Last Modified: 16 Jul 2025 02:48
    URI: http://repository.upi.edu/id/eprint/134151

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