RANCANG BANGUN SISTEM LAYANAN PENGELOLA PENGADUAN SARANA PRASARANA MENGGUNAKAN FRAMEWORK DAMA-DMBOK

Alvin Giovani, - and Dr. Rani Megasari, - and Ani Anisyah, - (2025) RANCANG BANGUN SISTEM LAYANAN PENGELOLA PENGADUAN SARANA PRASARANA MENGGUNAKAN FRAMEWORK DAMA-DMBOK. S1 thesis, Universitas Pendidikan Indonesia.

Abstract

Ketersediaan dan kualitas sarana prasarana memiliki peran penting dalam mendukung pembelajaran dan kepuasan mahasiswa. Survei di FPMIPA UPI menunjukkan ketidakpuasan terhadap fasilitas kampus, terutama karena minimnya saluran komunikasi untuk menyampaikan aspirasi, kurangnya pemahaman mahasiswa mengenai fasilitas yang tersedia, dan kendala dalam prioritas pengadaan barang. Diperlukan pengembangan sistem layanan pengelolaan sarana prasarana yang inklusif, responsif, dan berbasis teknologi untuk meningkatkan transparansi, efisiensi, serta kualitas layanan. Dalam perancangan dashboard, peneliti menggunakan desain R&D (Research and Development) dengan model ADDIE dan pendekatan Waterfall dalam implementasinya. Evaluasi System Usability Scale (SUS) menunjukkan bahwa sistem layanan pengelolaan pengaduan diterima dengan baik oleh pengguna akhir dengan skor 80.5 (kategori Promoter, Acceptable, dan Good). Sementara itu, skor 70 untuk admin (kategori Passive dan Marginal) menunjukkan adanya potensi peningkatan pengalaman pengguna admin agar lebih optimal. Hasil pengukuran Data Management Measurement Assessment menunjukkan nilai 1.86 yang berarti mencerminkan pemahaman awal terhadap pentingnya manajemen data serta penerapan proses yang terstandar dan terkoordinasi secara konsisten. Selain itu, sistem ini telah menerapkan semua aspek dalam manajemen keluhan. The availability and quality of facilities play a crucial role in supporting learning and student satisfaction. A survey conducted at FPMIPA UPI revealed dissatisfaction with campus facilities, primarily due to limited communication channels for voicing concerns, a lack of student awareness regarding available resources, and challenges in prioritizing procurement. Developing an inclusive, responsive, and technology-based facility management system is essential to improve transparency, efficiency, and service quality. For dashboard design, the researcher employed the Research and Development (R&D) methodology using the ADDIE model and the Waterfall approach for implementation. The System Usability Scale (SUS) evaluation indicated positive acceptance of the complaint management system by end users, with a score of 80.5 (categorized as Promoter, Acceptable, and Good). However, a score of 70 for administrators (categorized as Passive and Marginal) highlighted the need for enhancing the admin user experience for optimal performance. The Data Management Measurement Assessment recorded a score of 1.86, reflecting an initial understanding of the importance of data management and the consistent application of standardized and coordinated processes. Furthermore, the system has successfully implemented all aspects of complaint management.

	Text S_KOM_2003721_Title.pdf Download (785kB)
	Text S_KOM_2003721_Chapter1.pdf Download (263kB)
	Text S_KOM_2003721_Chapter2.pdf Restricted to Staf Perpustakaan Download (537kB) | Request a copy
	Text S_KOM_2003721_Chapter3.pdf Download (441kB)
	Text S_KOM_2003721_Chapter4.pdf Restricted to Staf Perpustakaan Download (2MB) | Request a copy
Preview	Text S_KOM_2003721_Chapter5.pdf Download (238kB) | Preview
	Text S_KOM_2003721_Appendix.pdf Restricted to Staf Perpustakaan Download (555kB) | Request a copy

Item Type:	Thesis (S1)
Additional Information:	https://scholar.google.com/citations?view_op=list_works&hl=en&user=-0-jOyYAAAAJ ID SINTA Dosen Pembimbing: Dr. Rani Megasari, S.Kom., M.T.: 5992674 Ani Anisyah, M.T.: 6786982
Uncontrolled Keywords:	ADDIE, Civitas Akademika, Data Management, Dashboard, Google App Script, Google Drive, Google Sheet, Manajemen Keluhan, Pengaduan, SUS, Waterfall, Zona Integritas. ADDIE, Academic Civitas, Dashboard, Complaint Management, Complaints, Data Management, Dashboard, Google App Script, Google Drive, Google Sheet, SUS, Waterfall, Integrity Zone.
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > T Technology (General)
Divisions:	Fakultas Pendidikan Matematika dan Ilmu Pengetahuan Alam > Program Studi Ilmu Komputer
Depositing User:	Alvin Giovani
Date Deposited:	23 Jun 2025 02:13
Last Modified:	23 Jun 2025 02:13
URI:	http://repository.upi.edu/id/eprint/133429

Actions (login required)

View Item