Ibnu Adeng Kurnia, - (2025) PERANCANGAN UI/UX SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE) PADA WEBSITE APLIKASI PEMERINTAH DESA MENGGUNAKAN METODE DESIGN THINKING. S1 thesis, Universitas Pendidikan Indonesia.
Abstract
Perkembangan teknologi informasi telah mengubah cara pemerintah berinteraksi dengan masyarakat, salah satunya melalui penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE). Di Indonesia, penerapan SPBE bertujuan untuk meningkatkan aksesibilitas dan efisiensi dalam interaksi antara pemerintah dan masyarakat. Salah satu contoh implementasinya adalah website aplikasi Pemerintah Desa Tangsimekar, yang dirancang untuk mempermudah komunikasi antara pemerintah desa dan warganya. Namun, permasalahan yang dihadapi adalah kurangnya kepuasan pengguna terhadap User Interface (UI) dan User Experience (UX) pada website aplikasi tersebut. Oleh karena itu, penelitian ini berfokus untuk memahami kebutuhan dan masalah pengguna dalam website aplikasi dan merancang solusi yang lebih berfokus pada pengalaman pengguna. Penelitian ini bertujuan untuk merancang ulang UI/UX website aplikasi Pemerintah Desa Tangsimekar dengan pendekatan design thinking, yang bertujuan untuk meningkatkan efektifitas dan kepuasan pengguna dalam pelayanan kepada masyarakat. Pengujian dilakukan menggunakan User Experience Questionnaire (UEQ) yang mengukur enam skala: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, dan Novelty, serta System Usability Scale (SUS). Hasil penelitian menunjukkan bahwa lima skala UEQ memperoleh nilai 10% terbaik dari Benchmark dengan kategori “Excellent”, sementara skala Stimulation mendapat kategori “Good”. Hasil pengujian SUS menunjukkan skor 86, yang masuk dalam kategori “Excellent” dengan grade “B” dan status “Acceptable”. Secara keseluruhan, penelitian ini menyimpulkan bahwa metode design thinking efektif dalam memberikan pengalaman pengguna yang positif, memperbaiki pelayanan publik di tingkat desa, serta mendukung prinsip good governance. The development of information technology has changed the way the government interacts with the public, one of which is through the implementation of an e-Government. In Indonesia, the implementation of e-Government aims to increase accessibility and efficiency in interactions between the government and the public. One example of its implementation is the Tangsimekar Village Government application website, which is designed to facilitate communication between the village government and its citizens. However, the problem faced is the lack of user satisfaction with the User Interface (UI) and User Experience (UX) of the application website. Therefore, this research focuses on understanding the needs and problems of users in the problems in the application website and design a solution that focuses more on user experience. This research aims to redesign the UI/UX of the Tangsimekar Village Government application website with a design thinking approach, which aims to increase the effectiveness and satisfaction of users in providing services to the community. Testing was conducted using the User Experience Questionnaire (UEQ) which measures six scales: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty, and the System Usability Scale (SUS). The results showed that the five UEQ scales obtained the best 10% score from the Benchmark with the “Excellent” category, while the Stimulation scale received the “Good” category. SUS test results show score of 86, which falls into the “Excellent” category with grade “B” and “Acceptable” status. Overall, this research concludes that the design thinking method is effective in providing a positive user experience, improving public services at the village level, and supporting the principles of good governance.
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| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | ID SINTA Dosen Pembimbing: Asep Wahyudin: 5991982 Rizky Rachman Judhie Putra: 5993953 |
| Uncontrolled Keywords: | UI/UX, SPBE, website, design thinking, pelayanan masyarakat. UI/UX, e-Government, website, design thinking, public services. |
| Subjects: | Q Science > Q Science (General) Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > T Technology (General) |
| Divisions: | Fakultas Pendidikan Matematika dan Ilmu Pengetahuan Alam > Program Studi Ilmu Komputer |
| Depositing User: | Ibnu Adeng Kurnia |
| Date Deposited: | 17 Feb 2025 01:46 |
| Last Modified: | 17 Feb 2025 01:46 |
| URI: | http://repository.upi.edu/id/eprint/130507 |
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