PENGARUH MANAJEMEN SUMBER DAYA MANUSIA BERBASIS NILAI- NILAI SPIRITUAL TERHADAP KUALITAS PELAYANAN BIARAWATI DALAM KONGREGASI RSCJ

Henni Sidabungke, - (2024) PENGARUH MANAJEMEN SUMBER DAYA MANUSIA BERBASIS NILAI- NILAI SPIRITUAL TERHADAP KUALITAS PELAYANAN BIARAWATI DALAM KONGREGASI RSCJ. S2 thesis, Universitas Pendidikan Indonesia.

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Abstract

Penelitian ini dilatarbelakangi oleh kondisi awal di lapangan dimana kualitas pelayanan biarawati RSCJ di Indonesia masih belum optimal yang diduga disebabkan oleh kurang optimalnya manajemen sumber daya manusia berbasis nilai-nilai spiritualitas yang meliputi perencanaan, pengorganisasian, pelaksanaan, dan pengawasan. Penelitian ini bertujuan untuk menganalisa pengaruh manajemen sumber daya manusia berbasis nilai-nilai spiritual (POAC) terhadap kualitas pelayanan para biarawati. Selain itu juga, penelitian ini bertujuan untuk untuk menganalisa strategi pengelolaan SDM yang baik guna meningkatkan kualitas pelayanan para biarawati RSCJ. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei penjelasan. Data yang digunakan dalam penelitian ini adalah data yang didapat dari hasil penyebaran kuesioner terhadap subjek penelitian yaitu 32 orang biarawati RSCJ. Hasil penelitian berdasarkan analisis deskriptif menunjukkan bahwa perencanaan, pelaksanaan, pengawasan SDM berbasis nilai-nilai spiritualitas, dan kualitas pelayanan dalam Kongregasi RSCJ memiliki skor rata-rata “sangat tinggi”, sedangkan pengorganisasian SDM dalam Kongregasi RSCJ memiliki nilai rata-rata tinggi. Hal ini mengindikasikan bahwa pelaksanaan fungsi-fungsi manajemen SDM dalam Kongregasi RSCJ sudah baik namun belum optimal oleh karena itu perlu dilakukan beberapa perbaikan. Berdasarkan analisis jalur, teranalisa bahwa secara parsial, perencanaan dan pelaksanaan SDM tidak berpengaruh siginifikan terhadap kualitas pelayanan biarawati. Sedangkan Pengorganisasian SDM memiliki pengaruh sebesar 69,1%, dan pengawasan SDM memiliki pengaruh sebesar 63,4 %. Pengaruh simultan ke empat variabel fungsi manajemen terhadap kualitas pelayanan para biarawati RSCJ adalah sebesar 67,1 % dengan error sebesar 0, 571. Sesudah trimming, teranalisa pengaruh simultan pengorganisasian dan pengawasan SDM berbasis nilai-nilai spiritualitas adalah sebesar 63 % dengan error 0,671. Dengan demikian disimpulkan bahwa pengaruh simultan ke empat variabel fungsi manajemen lebih besar daripada pengaruh silmultan sesudah trimming. Oleh sebab itu, Kongregasi RSCJ harus tetap memperhatikan ke empat variabel guna meningkatkan kualitas pelayanan para biarawati. . Kata Kunci: Manajemen Sumber daya Manusia, Biarawati, Analisis Jalur, Trimming This research is motivated by the initial conditions in the field where the quality of service of the RSCJ nuns in Indonesia is still not optimal. This sub-optimal service is allegedly caused by the lack of optimal human resource management based on spiritual values. Human resource management is inclusive of planning, organizing, implementing, and managing spiritual values. This study aims to analyze the effect of human resource management based on spiritual values (POAC) on the quality of service of the nuns. In addition, this research also aims to analyze good human resource management strategies to improve the quality of service of the RSCJ nuns. This research uses a quantitative approach with an explanatory survey method. The data used in this study is data obtained from the results of distributing questionnaires to the research subjects, namely 32 questionnaires to 32 RSCJ nuns. Descriptive analysis of the data shows that planning, implementation, and supervision of human resources based on spiritual values, and quality of service in the RSCJ Congregation has an average score of "very high", while the organization of HR in the RSCJ Congregation has a high average score. This indicates that the implementation of HRM functions in the RSCJ Congregation has a high average score. HR management functions are good in the RSCJ Congregation but are not yet optimal, therefore some improvements need to be made. Based on path analysis, it can be partially concluded that partially HR planning and actuating have no significant effect on the quality of the nuns' service. HR organization has an influence of 69,1%, and HR supervision has an influence of 63,4%. Simultaneous influence of the four management function variables on service quality of RSCJ nuns is 67.1% with an error of 0, 571. After trimming, the simultaneous effect of organizing and supervising HR based on spiritual values is analyzed, and supervision of human resources based on spiritual values is 63% with an error of 0.671. Thus, it is concluded that the simultaneous influence of the four variables of management functions is greater than the simultaneous influence after trimming. Therefore, the RSCJ Congregation must continue to pay attention to the four variables to improve the quality of service of the sisters. Keywords: Human Resource Management, Nuns, Path Analysis, Trimming

Item Type:	Thesis (S2)
Additional Information:	https://scholar.google.com/citations?user=ObVKs7MAAAAJ&hl=en ID SINTA Dosen Pembimbing DEDY ACHMAD KURNIADY 5993195 AAN KOMARIAH 6101488
Uncontrolled Keywords:	Manajemen Sumber Daya manusia. Kualitas Pelayanan Biarawati Human Resources management. Quality Services of religious life
Subjects:	B Philosophy. Psychology. Religion > BL Religion R Medicine > RT Nursing
Divisions:	Fakultas Ilmu Pendidikan > Administrasi Pendidikan-S2
Depositing User:	Henni Sidabungke
Date Deposited:	08 Aug 2024 02:17
Last Modified:	08 Aug 2024 02:17
URI:	http://repository.upi.edu/id/eprint/119630

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