LANGUAGE NEEDS ANALYSIS FOR IT DIVISION EMPLOYEES IN A STATE-OWNED ENTERPRISE: A Study of English for Occupational Purposes in the Corporate Context

    Putri Nur Wandah, - and Yanty Wirza, - (2025) LANGUAGE NEEDS ANALYSIS FOR IT DIVISION EMPLOYEES IN A STATE-OWNED ENTERPRISE: A Study of English for Occupational Purposes in the Corporate Context. S1 thesis, Universitas Pendidikan Indonesia.

    Abstract

    In the digital transformation era and globalization, English proficiency has become crucial for IT professionals, including those working in Indonesia’s state-owned enterprises (SOEs) such as PT Pos Indonesia. This study aims to analyze the English language needs of employees in the IT Division, focusing on English for Occupational Purposes (EOP), and propose practical recommendations for workplace-oriented language training. Using a qualitative approach, the study incorporated data triangulation through questionnaires, interviews with staff, a manager, a vice president, and a corporate trainer, as well as document analysis. The findings show that English is primarily used passively in the workplace, especially in reading technical documentation, system logs, and email communication. However, English active skills, such as speaking and technical writing skills, remain significant challenges, particularly in high-stakes situations like presentations, virtual meetings, or technical reports. Employees reported low confidence in using English, caused by the lack of formal training programs and limited organizational support. Both staff and the trainer emphasized the need for English training customized to real workplace needs, delivered through interactive methods such as simulations, group discussions, and hybrid sessions. This study concludes that English should be seen as a core professional competency that supports digital transformation, not merely as an optional skill. The results provide valuable insight for future policy development regarding language training in the public sector.

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    Official URL: https://repository.upi.edu/
    Item Type: Thesis (S1)
    Additional Information: ID SINTA Dosen Pembimbing: Yanty Wirza: 6658778
    Uncontrolled Keywords: Keywords: English for Occupational Purposes, language needs, English training, IT Division, SOEs, workplace communication
    Subjects: P Language and Literature > PE English
    Divisions: Fakultas Pendidikan Bahasa dan Sastra > Jurusan Pendidikan Bahasa Inggris > Program Studi Pendidikan Bahasa Inggris
    Depositing User: Putri Nur Wandah
    Date Deposited: 24 Jul 2025 07:32
    Last Modified: 24 Jul 2025 07:32
    URI: http://repository.upi.edu/id/eprint/134679

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