Muhammad Rafli Syaputra, - (2024) PENERAPAN BUSINESS PROCESS IMPROVEMENT (BPI) PADA PROSES PEMESANAN SURAT KENDARAAN BARU. S1 thesis, Universitas Pendidikan Indonesia.
Abstract
CV Diva Megah Sarana, sebuah perusahaan biro jasa yang telah beroperasi sejak tahun 1994, menghadapi masalah dalam hal efisiensi pada proses pemesanan surat kendaraan baru. Penelitian ini bertujuan untuk mengetahui proses pemesanan surat kendaraan baru di perusahaan tersebut melalui penerapan Business Process Improvement (BPI). Proses bisnis yang ada dievaluasi dengan menggunakan metode BPI mencakup tiga fase yaitu: Organizing for Improvement, Understanding the Process, dan Streamlining. Pada fase pertama, Organizing for Improvement, data dikumpulkan melalui wawancara dengan menggunakan metode Critical Success Factor (CSF) serta observasi langsung untuk memahami kondisi perusahaan. Fase kedua, Understanding the Process, bertujuan untuk memahami permasalahan yang terjadi dalam proses bisnis saat ini ("as is") yang kemudian dimodelkan menggunakan Business Process Modelling Notation (BPMN). Hasil identifikasi menunjukkan dua masalah, yaitu pencatatan data secara manual dan duplikasi data. Setelah memahami proses dan permasalahan yang ada, fase ketiga, Streamlining, digunakan untuk merancang perbaikan proses bisnis ("to be") menggunakan BPMN dan mengimplementasikannya dalam bentuk website. Setelah tiga fase BPI terlewati, website diuji dengan Usability test. Hasil analisis menunjukkan peningkatan efisiensi proses bisnis setelah implementasi BPI, yang ditunjukkan dengan pengurangan waktu proses pembuatan laporan tagihan sebesar 14,26% dan proses pembuatan laporan penyerahan BPKB sebesar 10,34%. Selain itu, hasil Usability test website menggunakan metode USE (Usefulness, Satisfaction, and Ease of Use) menunjukkan bahwa website memiliki tingkat usability yang baik dengan nilai rata-rata 4,5 dari skala 5. Kesimpulannya, penerapan BPI dan implementasi website berhasil meningkatkan efisiensi waktu pada proses pemesanan surat kendaraan baru pada perusahaan biro jasa CV Diva Megah Sarana. CV Diva Megah Sarana, a service bureau company that has been operating since 1994, is facing problems in terms of efficiency in the process of ordering new vehicle documents. This research aims to determine the process of ordering new vehicle documents at the company through implementation Business Process Improvement (BPI). Existing business processes evaluated using the BPI method include three phases, namely: Organizing for Improvement, Understanding the Process, And Streamlining. In the first phase, Organizing for Improvement, data was collected through interviews using the method Critical Success Factor (CSF) as well as direct observation to understand the company's condition. second phase, Understanding the Process, aims to understand the problems that occur in current business processes ("as is") which is then modeled using Business Process Modelling Notation (BPMN). The identification results show two problems, namely manual data recording and data duplication. After understanding the existing processes and problems, the third phase, Streamlining, used to design business process improvements ("to be") using BPMN and implementing it in the form website. After the three BPI phases have passed, website tested with Usability test. The results of the analysis show an increase in business process efficiency after implementing BPI, which is indicated by a reduction in the processing time for making billing reports by 14.26% and the process for making BPKB submission reports by 10.34%. Plus, results Usability test website using the USE method (Usefulness, Satisfaction, and Ease of Use) show that website have levels usability which is good with an average score of 4.5 on a scale of 5. In conclusion, the implementation of BPI and website implementation succeeded in increasing time efficiency in the process of ordering new vehicle documents at the service bureau company CV Diva Megah Sarana.
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| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?view_op=list_works&hl=en&user=S_ak6uEAAAAJ ID SINTA Dosen Pembimbing Asep Wahyudin: 5991982 Muhamad Nursalman: 6143456 |
| Uncontrolled Keywords: | Business Process Improvement, BPMN, Critical Success Factor, B2B Business Process Improvement, BPMN, Critical Success Factor, B2B |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Fakultas Pendidikan Matematika dan Ilmu Pengetahuan Alam > Program Studi Ilmu Komputer |
| Depositing User: | Muhammad Rafli Syaputra |
| Date Deposited: | 06 Jan 2025 06:08 |
| Last Modified: | 06 Jan 2025 06:08 |
| URI: | http://repository.upi.edu/id/eprint/129419 |
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