Munggaran, Galat Lucky (2015) HUBUNGAN KUALITAS LAYANAN JURNAL DENGAN KEPUASAN PEMUSTAKA DI PERUSTAKAAN UPT BIT LIPI BANDUNG: studi deskriptif sistem layanan tertutup (Close Access) pada layanan jurnal di Perpustakaan UPT BIT LIPI Bandung. S1 thesis, Universitas Pendidikan Indonesia.
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Abstract
Layanan jurnal di perpustakaan UPT BIT LIPI Bandung menggunakan sistem tertutup. Hal ini menyebabkan pemustaka tidak dapat mengakses koleksi secara langsung. Tidak sedikit pemustaka yang merasa kebingungan dengan sistem pelayanan tertutup karena tidak dapat mengakses secara langsung koleksi yang dibutuhkan, hal tersebut berkaitan dengan tingkat kepuasan pemustaka. Permasalahan yang dikaji pada peneitian ini (1) bagaimana kualitas layanan jurnal dengan menggunakan sistem layanan tertutup (close access)?; (2) bagaimana kepuasan pemustaka terhadap kualitas layanan jurnal?; (3) bagaimana hubungan antara kualitas layanan jurnal menggunakan layanan tertutup (close access) dengan kepuasan pemustaka di perpustakaan UPT BIT LIPI Bandung?. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah menggunakan instrumen berupa angket. Metode pada penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitatif. Teknik pengambil sampel yang digunakan adalah simple random sampling. Sampel dalam penelitian ini sebanyak 67 orang. Berdasarkan hasil penelitian terdapat hubungan yang positif, kuat dan signifikan antara kualitas layanan jurnal menggunakan layanan tertutup (close access) dengan kepuasan pemustaka di perpustakaan UPT BIT LIPI Bandung. Selanjutnya, jika dilihat dari gambaran kualitas layanan jurnal dengan menggunakan sistem layanan tertutup di perpustakaan UPT BIT LIPI Bandung berada dalam kategori baik dan gambaran mengenai kepuasan pemustaka terhadap kualitas layanan jurnal di perpustakaan UPT BIT LIPI Bandung berada dalam kategori baik. ---------- Journals in the library service point at UPT BIT LIPI Bandung use a closed system service. This causes users access unable to have to the collection directly. A number of users are confused with the service system because it can not give access directly to the collection, it is related to the user satisfaction. This study has a formulation of the problem (1) how the service quality of the journal by using a system of covered services at the Library of UPT BIT LIPI Bandung; (2) how the user satisfaction on the quality of journals on library services at UPT BIT LIPI Bandung; (3) how the relationship between service quality journal with user satisfaction at the library of UPT BIT LIPI Bandung. This study aims to determine the relationship of Closed on Quality of Service System with the Service User Satisfaction on using the collection of Journal at the Library of UPT BIT LIPI Bandung. Data collection techniques used in this research are instrument is in the form of observation, interviews and questionnaires. Sampling technique used was simple random sampling. The sample in this study is many as 67 people. Based on the results of data analysis it can be proven that there is a significant relationship between the quality of service enclosed system at a journal collection and user satisfaction on using the collection at the library of UPT BIT LIPI Bandung with a strong degree of relationship. Furthermore, when it is seen from the picture of quality of service of the journal using a closed system service at the library of UPT BIT LIPI Bandung it indicates that the category and description of the user satisfaction on the quality of journals on library services at UPT BIT LIPI Bandung fall into the category of good.
| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | No. Panggil: S PSPI _MUG-<tahun>; Pembimbing: <nama> |
| Uncontrolled Keywords: | kualitas layanan jurnal, close access dan kepuasan pemustaka. quality of services closed system and user satisfaction |
| Subjects: | L Education > L Education (General) Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z719 Libraries (General) Z Bibliography. Library Science. Information Resources > ZA Information resources |
| Divisions: | Fakultas Ilmu Pendidikan > Program Studi Perpustakaan dan Informasi |
| Depositing User: | Mr. Tri Agung |
| Date Deposited: | 29 Aug 2016 01:27 |
| Last Modified: | 29 Aug 2016 01:27 |
| URI: | http://repository.upi.edu/id/eprint/22084 |
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