IMPLEMENTASI DIGITAL BANKING SYSTEM DALAM MENINGKATKAN KINERJA BANK (Studi pada Bank bjb)

Agus Kurniawan, - (2022) IMPLEMENTASI DIGITAL BANKING SYSTEM DALAM MENINGKATKAN KINERJA BANK (Studi pada Bank bjb). S3 thesis, Universitas Pendidikan Indonesia.

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Abstract

Dalam satu dekade terakhir, sektor usaha dan/atau industri perbankan berkontribusi positif terhadap perekonomian nasional. Namun sebagian besar perusahaan bank di Indonesia kinerjanya masih rendah dan/atau menurun, khususnya terjadi saat pandemi Covid-19. Dalam situasi ini, yang menarik peneliti yaitu disaat perbankan di Indonesia terganggu dengan kinerjanya, sebaliknya bank bjb justru memberikan hasil optimal. Namun permasalahannya, hasil kinerja bank bjb belum dikontribusi oleh seluruh kantor cabangnya. Tujuan dari penelitian ini untuk mencapai dan/atau meningkatkan kinerja bisnisnya secara merata di seluruh kantor cabang bank bjb melalui tuntutan untuk memformulasikan dan mengimplementasikan digital banking system yang tepat. Berdasarkan hasil penelusuran terhadap artikel penelitian pada jurnal ilmiah dan/atau buku referensi, belum ditemukan adanya konstruk variabel digital banking system seperti yang didefinisikan dan dikaji. Metode yang digunakan terhadap sampel berukuran 65 kantor cabang bank bjb. Instrumen penelitian menggunakan kuesioner melalui pengumpulan close ended questions dan scaled response questions. Teknik analisis data melalui causal research dengan tujuan untuk mengetahui hubungan korelatif dalam penelitian ini menggunakan Partial Least Square. Hasil penelitian mengkonstruksi digital banking system sebagai strategi bisnis dalam industri perbankan, melibatkan dua variabel utama, yaitu: formulasi digital banking system dan digital busisness strategy implementation. In the last decade, business sector/ banking industry contributed positively on the national economy. However most of the banks companies in Indonesia its performance is still under-performing and / or decreasing especially during covid-19 pandemics. There’s something interesting behind this situation, that when the banks in Indonesia distressed (under-performing), on the other hand bank bjb delivered optimum result. Nevertheless, the performance of bank bjb has not contributed by all branches. This research aims to reach and / or improve business performance evenly across bjb bank branch offices so it can be formulating and implementing digital banking system properly. Based on the results study of the of research articles on scientific journal and / or reference books, has not found yet construction variable about digital banking system as its defined and examined. The method of the study using sample of 65 bank bjb’s Branch Offices. Research instrument uses close ended questions and scaled response questions questioners. Research analysis technique using causal research to understand the correlative relation by using Partial Least Square. The results of the study construct digital banking system as business strategy in banking industry, involving two main variables: digital banking system formulation and digital business strategy implementation.

Item Type:	Thesis (S3)
Uncontrolled Keywords:	Kinerja Bank, Digital Banking System, Digital Business Strategy Implementation
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management L Education > L Education (General)
Divisions:	Sekolah Pasca Sarjana > Ilmu Manajemen S-3
Depositing User:	Agus Kurniawan
Date Deposited:	17 Feb 2022 07:36
Last Modified:	17 Feb 2022 07:36
URI:	http://repository.upi.edu/id/eprint/71129

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