MODEL MUTU E-MANAGEMENT LAYANAN AKADEMIK DI PERGURUAN TINGGI

Tonton Taufik Rachman, - (2020) MODEL MUTU E-MANAGEMENT LAYANAN AKADEMIK DI PERGURUAN TINGGI. S3 thesis, Universitas Pendidikan Indonesia.

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Abstract

Penelitian ini bertujuan merumuskan model mutu e-management layanan akademik perguruan tinggi. Melalui pendekatan mix methode sequential explanatory design, peneliti melakukan kajian kuantitatif melalui penyebaran instrumen. Hasil kualitatif selanjutnya, diperdalam dengan melakukan wawancara kepada responden di tiga perguruan tinggi, yakni Universitas Pamulang, Universitas Garut, dan Universitas Muhammadiyah Cirebon. Hasil penelitian diperoleh kesimpulan sebagai berikut: 1) perencanaan e-management sudah berjalan dengan baik; 2) dukungan sistem manajemen pada aspek keuangan, akses dan jaringan, serta pendokumentasian informasi masih perlu ditingkatkan; 3) keberlanjutan pengembangan e-management sudah berjalan dengan baik jika dibanding penanganan ketidaksesuaian dan tindak perbaikan; 4) dimensi internal audit, monitoring, analisis penilaian dan evaluasi, serta tinjauan manajemen dalam variabel evaluasi kinerja dilakukan secara baik; 5) dimensi tanggunjawab pada variabel kepemimpinan belum masih perlu ditingkatkan; 6) Perencanaan dan kepemimpinan berpengaruh signifikan terhadap mutu e-management layanan akademik; 7) Pengembangan, evaluasi kinerja, serta dukungan sistem manajemen berpengaruh tidak signifikan terhadap mutu e-management layanan akademik; 9) Kepemimpinan memediasi hubungan antara pengembangan, evaluasi kinerja, pengembangan, serta dukungan sistem manajemen terhadap mutu e-management layanan akademik; 10) model HEMS (higer euducation e-management system) dibangun atas filosofi quality service, yang memuat komponen: perencanaan, kepemimpinan, pengembangan, evaluasi kinerja, serta dukungan sistem manajemen. Untuk mengimplementasikan model ini, perlu dukungan seperti: kebijakan e-management, SDA dan SDM, serta kompetensi dan perilaku profesional dalam bentuk komitmen penyelenggara pendidikan. Kata kunci: dukungan sistem manajemen, evaluasi kinerja, mutu e-management, kepemimpinan, perencanaan, pengembangan ABSTRACT MODEL OF QUALITY E-MANAGEMENT ACADEMIC SERVICES IN HIGHER EDUCATION This research aims to formulate a quality model of e-management of academic services of universities. Through the mix methode sequential explanatory design approach, researchers conducted quantitative studies through the dissemination of instruments. The qualitative results were further deepened by conducting interviews to respondents at three universities, namely Pamulang University, Garut University, and Muhammadiyah University of Cirebon. The results of the study obtained the following conclusions: 1) e-management planning has been running well; 2) management system support in financial, access and network aspects, as well as documenting information still need to be improved; 3) the sustainability of e-management development has been running well when compared to the handling of discrepancies and corrective actions; 4) the internal dimensions of audit, monitoring, assessment and evaluation analysis, as well as management reviews in performance evaluation variables are carried out properly; 5) the dimensions of answering on leadership variables do not yet need to be improved; 6) Planning and leadership have a significant influence on the quality of e-management of academic services; 7) Development, performance evaluation, and management system support have no significant effect on the quality of e-management of academic services; 9) Leadership mediates the relationship between development, performance evaluation, development, and management system support to the quality of e-management academic services; 10) The HEMS (higer euducation e-management system) model is built on the philosophy of quality service, which contains components: planning, leadership, development, performance evaluation, and management system support. To implement this model, support is needed such as: e-management policy, SDA and HR, as well as competence and professional behavior in the form of commitment of education providers. Keywords: e-management quality, development, leadership, management system support, planning, performance evaluation

Item Type:	Thesis (S3)
Uncontrolled Keywords:	e-management quality, development, leadership, management system support, planning, performance evaluation
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management L Education > L Education (General) L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions:	Sekolah Pasca Sarjana > Administrasi Pendidikan S-3
Depositing User:	Tonton Taufik Rachman
Date Deposited:	12 Jan 2021 06:58
Last Modified:	12 Jan 2021 06:58
URI:	http://repository.upi.edu/id/eprint/58212

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