Savitri, Harlyna Gita (2017) PENERAPAN STATISTICAL QUALITY CONTROL (SQC) UNTUK MENINGKATKAN KUALITAS LAYANAN KESEHATAN PADA PROSES HEMODIALISIS: Studi Kasus di Rumah Sakit X di Kota Bandung. S1 thesis, Universitas Pendidikan Indonesia.
Abstract
Latar belakang penelitian ini adalah pelayanan Hemodialisis di Rumah Sakit X yang tidak optimal. Penelitian ini bertujuan untuk untuk mengetahui apa penyebab dari ketidakoptimalan pelayanan hemodialisis Rumah Sakit X untuk kemudian diketahui strategi peningkatannya. Peneitian ini termasuk kedalam penelitian deskriptif analisis dengan menerapkan Statistical Quality Control (SQC). Permasalahan dianalisis secara berurutan dengan alat kualitas yakni grafik kontrol, grafik pareto dan fishbone untuk mengetahui seberapa banyak tindakan hemodialisis yang berada diluar kendali, prioritas tindakan hemodialisis yang paling banyak berada diluar kendali dan penyebab proses hemodialisis tersebut berada diluar kendali. Populasi pada penelitian ini adalah seluruh tindakan hemodialisis pada bulan Januari 2017 dengan teknis pengambian sampling purposif. Hasil penelitian menunjukan bahwa tindakan hemodialisis dengan penyimpangan sebanyak 30 menit yang menghambat proses pelayanan hemodialisis dengan frekuensi 58 kejadian.----------Background of this study is hemodialysis service in X hospital not optimal. This study aims to find out what is the cause of the unoptimization on hemodialysis service in X hospital for later known the improvement strategy. This study is included in descriptive analysis research by applying Statistical Quality Control (SQC). The problems were analyzed seqentially with quality tools : control chart, pareto chart and fishone diagram to find out how many hemodialysis procesess are out of control, priority of the most hemodialysis procesess that are out of control and the cause of the hemodialysis prcess being out of control. The population of this study was all hemodialysis services in January 2017 and using purposice sampling. The results showed that hemodialysis process with deviations of 30 minutes that inhibit the process of hemodialysis with frequency of 58 events.
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| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | No. Panggil: S PEM SAV p-2017; Pembimbing: I. Chairul Furqon, II. Rofi Rofaida; NIM: 1304565 |
| Uncontrolled Keywords: | Statistical Quality Control, Kualitas Layanan, Hemodialisis, Quality Service, Hemodialysis |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Pendidikan Ekonomi dan Bisnis > Manajemen (non kependidikan) |
| Depositing User: | DAM staf |
| Date Deposited: | 26 Sep 2018 03:47 |
| Last Modified: | 26 Sep 2018 03:47 |
| URI: | http://repository.upi.edu/id/eprint/31897 |
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