Fadhlirrahman Kusumanagara, - and Asep Wahyudin, - and Yudi Ahmad Hambali, - (2025) PENGUKURAN TINGKAT KEMATANGAN LAYANAN E-LEARNING SEKOLAH MENGGUNAKAN FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 DAN CRITICAL SUCCESS FACTORS. S1 thesis, Universitas Pendidikan Indonesia.
Abstract
Dunia pendidikan pada saat ini telah menerapkan layanan Teknologi Informasi (TI) dalam membantu pelaksanaan kegiatan operasional. Penerapan layanan TI dapat membantu operasional layanan akademik dan kegiatan belajar mengajar, contoh penerapan TI di sekolah yaitu e-learning, dimana proses seperti belajar mengajar dan ujian dapat dilakukan dimana saja dengan memanfaat jaringan internet. Salah satu sekolah yang menggunakan e-learning sebagai layanan TI yaitu SMAN 21 Bandung. Sejak pelaksanaannya, sekolah belum melakukan evaluasi terhadap layanan e-learning dan sejauh mana tingkat implementasi e-learning secara sistematis dan terstruktur. Maka penelitian ini bertujuan untuk mengukur tingkat kematangan dari e-learning di sekolah sebagai analisis sejauh mana kapabilitas layanan e-learning dapat mendukung proses pembelajaran dan memberikan rekomendasi perbaikan agar layanan TI dapat ditingkatkan. Sebagai best practices, framework yang digunakan pada penelitian ini adalah Information Technology Infrastructure. Library (ITIL) versi 3 dengan berfokus pada domain service operation dilengkapi Critical Success Factor (CSF). Dalam melakukan analisis tingkat kematangan layanan e-learning, penulis menyebarkan kuesioner ke 31 responden terdiri dari guru dan murid sebagai pengguna dari e-learning. Dari hasil sebaran kuesioner didapatkan bahwa tingkat kematangan e-learning secara keseluruhan bernilai 3.03 yang berarti berada pada level tiga yaitu defined. Sedangkan tingkat kematangan yang diharapkan sekolah ada di angka nilai 4.00 dan hasil analisis GAP bernilai 0.96. Beberapa rekomendasi diberikan oleh penulis kepada pihak sekolah dengan harapan dapat mencapai level yang diinginkan sesuai dengan kerangka ITIL dan CSF. The world of education today has implemented information technology services, especially to support the teaching and learning process. The implementation of Information Technology services can assist the operational aspects of academic services and teaching and learning activities. An example of IT implementation in schools is e-Learning, where processes such as teaching and learning and exams can be conducted anywhere by utilizing the internet network. One of the schools that uses e-learning as an IT service is SMAN 21 Bandung. Since its implementation, the school has not conducted an evaluation of its e-learning services and the extent to which its implementation is systematic and structured. Therefore, this study aims to measure the maturity level of E-Learning in schools as an analysis of the extent to which e-learning service capabilities can support the learning process and provide recommendations for improvements so that IT services can be improved. As a best practice, the framework used in this study is Information Technology Infrastructure Library (ITIL) version 3 with a focus on the service operation domain equipped with Critical Success Factors (CSF). In analyzing the maturity level of e-learning services, the author distributed questionnaires to 31 respondents consisting of teachers and students as users of e-learning. The questionnaire results showed that the overall e-learning maturity level was 3.034, meaning it was at level three, defined. Meanwhile, the school's desired maturity level was four, managed, with a GAP analysis value of 0.95. The authors provided several recommendations to the school in the hope of achieving the desired level according to the ITIL and CSF framework.
![[thumbnail of S_KOM_1903907_Title.pdf]](http://repository.upi.edu/style/images/fileicons/text.png "S_KOM_1903907_Title.pdf") |
Text
S_KOM_1903907_Title.pdf Download (5MB) |
|
Text
S_KOM_1903907_Chapter1.pdf Download (284kB) |
|
Text
S_KOM_1903907_Chapter2.pdf Restricted to Staf Perpustakaan Download (638kB) |
|
Text
S_KOM_1903907_Chapter3.pdf Download (1MB) |
|
Text
S_KOM_1903907_Chapter4.pdf Restricted to Staf Perpustakaan Download (2MB) |
|
Text
S_KOM_1903907_Chapter5.pdf Download (257kB) |
|
Text
S_KOM_1903907_Appendix.pdf Restricted to Staf Perpustakaan Download (835kB) |
| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?view_op=list_works&hl=en&user=iT4QbXcAAAAJ ID SINTA Dosen Pembimbing Asep Wahyudin: 5991982 Yudi Ahmad Hambali: 6745712 |
| Uncontrolled Keywords: | Manajemen Layanan Teknologi Informasi, Information Technology Infrastructure Library, Critical Success Factor Information Technology Service Management, Information Technology Infrastructure Library, Critical Success Factor |
| Subjects: | L Education > L Education (General) L Education > LB Theory and practice of education |
| Divisions: | Fakultas Pendidikan Matematika dan Ilmu Pengetahuan Alam > Program Studi Ilmu Komputer |
| Depositing User: | Fadhlirrahman Kusumanagara |
| Date Deposited: | 09 Sep 2025 03:09 |
| Last Modified: | 09 Sep 2025 03:09 |
| URI: | http://repository.upi.edu/id/eprint/138290 |
Actions (login required)
 |
View Item |