PENGARUH KUALITAS LAYANAN PERPUSTAKAAN TERHADAP LOYALITAS PEMUSTAKA PERPUSTAKAAN POLITEKNIK NEGERI BANDUNG

    Anisa Sofia Ghasani, - and Hana Silvana, - and Susanti Agustina, - (2025) PENGARUH KUALITAS LAYANAN PERPUSTAKAAN TERHADAP LOYALITAS PEMUSTAKA PERPUSTAKAAN POLITEKNIK NEGERI BANDUNG. S1 thesis, Universitas Pendidikan Indonesia.

    Abstract

    Advances in technology and science continue to develop, impacting libraries to adapt to the latest technology. Libraries as information provider institutions must be able to provide library users' information needs and provide excellent service. This study aims to determine the effect of library service quality on library user loyalty at the Bandung State Polytechnic library which is reviewed through 3 indicators, namely Affect of Services (Librarian Performance in Service), Information Control (Librarian Performance in Service), and Library as Place (Librarian Performance in Service). The method used in this research is the ex-post facto method through a quantitative approach. The sample in this study amounted to 99 respondents. The instrument for data collection was carried out through a questionnaire using Google Form. The results showed that the quality of library services has a positive and significant effect on the loyalty of Politeknik Negeri Bandung Library users with an influence of 53.2%, which means that service quality has a high enough influence on library loyalty. Therefore, the quality of library services indirectly becomes a factor for library users to make a return visit to the library. Keywords: Library Service Quality, Library Loyalty, Library

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    Official URL: https://repository.upi.edu/
    Item Type: Thesis (S1)
    Additional Information: ID SINTA Dosen Pembimbing: Hana Silvana: 5994816 Susanti Agustina: 5994966
    Uncontrolled Keywords: Kualitas Layanan Perpustakaan, Loyalitas Pemustaka, Perpustakaan Library Service Quality, Library Loyalty, Library
    Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
    Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
    Divisions: Fakultas Ilmu Pendidikan > Program Studi Perpustakaan dan Informasi
    Depositing User: Anisa Sofia Ghasani
    Date Deposited: 09 Jul 2025 06:31
    Last Modified: 09 Jul 2025 06:31
    URI: http://repository.upi.edu/id/eprint/134212

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