Rina Indra Surya, - (2024) HUBUNGAN KOMPETENSI PEGAWAI DAN SARANA PRASARANA TERHADAP KUALITAS LAYANAN KEARSIPAN DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA SUKABUMI. S1 thesis, Universitas Pendidikan Indonesia.
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Abstract
Penelitian ini bertujuan untuk mengetahui hubungan kompetensi pegawai dan sarana prasarana terhadap kualitas layanan kearsipan di Dinas Perpustakaan dan Kearsipan Kota Sukabumi. Dengan demikian terdapat tiga variabel penelitan yang diteliti dalam penelitian ini yaitu variabel kompetensi pegawai (X1) yang diukur dengan indikator (1) pengetahuan (2) keterampilan (3) karakteristik diri (4) ciri diri (5) motif. variabel sarana prasarana (X2) yang diukur dengan indikator: (1) gedung (2) ruangan (3) peralatan (4) perlengkapan dan Variabel kualitas layanan kearsipan (Y) yang diukur dengan indikator: (1) keandalan (2) daya tanggap (3) jaminan (4) empati (5) bukti fisik. Penelitian ini menggunakan metode survey (explanatory survey), teknik pengumpulan data menggunkan kuesioner dnegan skala 5. Responden dalam penelitian ini berjumlah 16 orang pegawai Dinas Perpustakaan dan Kearsipan yang memberikan layanan kearsipan. Hasil penelitian ini menunjukan bahwa (1) kompetensi pegawai menunjukan tingkat tinggi atau cukup baik (2) sarana prasarana menunjukan tingkat efektif. (3) terdapat pengaruh positif signifikan kompetensi pegawai terhadap kualitas layanan kearsipan. (4) tidak terdapat pengaruh signifikan sarana prasarana terhadap kualitas layanan (5) adanya hubungan yang erat antara kompetensi pegawai terhadapa kualitas layanan kearsipan dan adanya hubungan yang sedang antara sarana prasarana terhadap kualitas layanan. This research aims to determine the relationship between employee competency and infrastructure on the quality of archival services at the Sukabumi City Library and Archives Service. Thus, there are three research variables examined in this study, namely the employee competency variable (X1) which is measured by indicators (1) knowledge (2) skills (3) personal characteristics (4) self-characteristics (5) motives. infrastructure variable (X2) which is measured by indicators: (1) building (2) room (3) equipment (4) equipment and archival service quality variable (Y) which is measured by indicators: (1) reliability (2) responsiveness ( 3) guarantee (4) empathy (5) physical evidence. This research uses a survey method (explanatory survey), the data collection technique uses a questionnaire with a scale of 5. The respondents in this research are 16 employees of the Library and Archives Service who provide archival services. The results of this research show that (1) employee competency shows a high level or quite good (2) infrastructure shows an effective level. (3) there is a significant positive influence of employee competence on the quality of archival services. (4) there is no significant influence of infrastructure on service quality (5) there is a close relationship between employee competence and the quality of archival services and there is a moderate relationship between infrastructure and service quality.
| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?hl=id&user=GdSXhkoAAAAJ ID SINTA Dosen Pembimbing Tjutju Yuniarsih : 5986201 |
| Uncontrolled Keywords: | Kompetensi Pegawai, Sarana Prasarana, Kualitas layanan Kearsipan Employee Competence, Infrastructure, Quality of Archives services |
| Subjects: | L Education > L Education (General) |
| Divisions: | Fakultas Pendidikan Ekonomi dan Bisnis > Pendidikan Manajemen Perkantoran |
| Depositing User: | Rina Indra Surya |
| Date Deposited: | 16 Sep 2024 14:56 |
| Last Modified: | 16 Sep 2024 14:56 |
| URI: | http://repository.upi.edu/id/eprint/124581 |
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