PENGARUH KINERJA TENAGA KEPENDIDIKAN TERHADAP KUALITAS PELAYANAN KEPADA MAHASISWA (Studi Kasus di Fakultas Keguruan dan Ilmu Pendidikan Universitas X)

Muhammad Irsyad Fauzan, - (2020) PENGARUH KINERJA TENAGA KEPENDIDIKAN TERHADAP KUALITAS PELAYANAN KEPADA MAHASISWA (Studi Kasus di Fakultas Keguruan dan Ilmu Pendidikan Universitas X). S1 thesis, Universitas Pendidikan Indonesia.

Abstract

Kinerja tenaga kependidikan berpengaruh terhadap kualitas pelayanan
kepada mahasiswanya. Latar belakang penelitian ini adalah adanya fenomena
penurunan jumlah mahasiswa selama lima tahun waktu berjalan. Kualitas layanan
merupakan faktor penting dalam tercapainya tujuan organisasi, yakni pemberian
pelayanan yang prima guna terwujudnya kepuasan mahasiswa. Dari berbagai faktor
yang dapat mempengaruhi kualitas pelayanan, faktor kinerja tenaga kependidikan
menjadi daya tarik bagi penulis dalam penelitian ini.
Tujuan penelitian ini adalah untuk mengetahui gambaran mengenai kinerja
tenaga kependidikan FKIP Universitas X dan kualitas pelayanan kepada
mahasiswanya serta pengaruh antara kinerja tenaga kependidikan dengan kualitas
pelayanan terhadap mahasiswa FKIP Universitas X. Penelitian ini menggunakan
metode deskriptif dan verifikatif dengan populasi sejumlah 2707 dan sampel 106
mahasiswa. Teknik pengumpulan data yang digunakan adalah kuisioner, studi
kepustakaan, dan menggunakan teknik sampling proportionate stratified random
sampling.
Teknik analisis yang digunakan adalah koefisien regresi sederhana.
Pengujian hipotesis menggunakan uji t. hasil penelitian menunjukkan gambaran
kinerja tenaga kependidikan dan kualitas layanan kepada mahasiswa FKIP
Universitas X belum optimal. Perhitungan regresi menunjukkan bahwa kinerja
tenaga kependidikan memiliki pengaruh dengan kualitas layanan kepada
mahasiswa sebesar 42,0%.
Kata Kunci : Kinerja Karyawan, Kualitas Pelayanan

Muhammad Irsyad Fauzan (1504842) “The Influence of The
Educational Staff Performance on Service Quality to Students (Case Study in the
Faculty of Teacher Training and Education of X University), under the guidance
of Dr.Heny Hendrayati, S.IP., MM and Askolani, SE., MM.

Employee performance and service quality of Education Staff influence the
quality of service to students. The background of this study is the phenomenon of a
decrease in the nuber of students during the five years of running time. Service
quality is an important factor in achieving organizational goals, namely providing
excellent service in order to realize student satisfaction. Of the various factors that
can affect the quality of service, the performance factor of educational staff is the
main attraction for the authors in this study.
The purpose of this study was to know the description of the educational
staff of the Faculty of Teacher Training and Education of X University and the
quality of service to its students and the influnce between the performance of the
educational staff and the service quality to Faculty of Teacher Training and
Education of X University students. This research uses descriptive and verification
methods with a population of 2707 students and sample respondents of 106
students. Data collection techniques used were questionnaire, literature study, and
using proportionate stratified random sampling technique.
The analysis technique used in a simple regression coefficient. Hypothesis
testing using t test. The results showed an overview of the educational staff
performance and the quality of service to Faculty of Teacher Training and
Education of X University students was not optimum. Regression calculations show
that the educational staff performance has an influence with the service quality to
students amounting to 42,0%.
Keywords : Employee Performance, Service Quality

	Text S_PEM_1504842_Title.pdf Download (323kB)
	Text S_PEM_1504842_Bab I.pdf Download (189kB)
	Text S_PEM_1504842_Bab II.pdf Restricted to Staf Perpustakaan Download (397kB)
	Text S_PEM_1504842_Bab III.pdf Download (402kB)
	Text S_PEM_1504842_Bab IV.pdf Restricted to Staf Perpustakaan Download (387kB)
	Text S_PEM_1504842_Bab V.pdf Download (40kB)
	Text S_PEM_1504842_Appendix.pdf Restricted to Staf Perpustakaan Download (1MB)

Item Type:	Thesis (S1)
Uncontrolled Keywords:	Kinerja Karyawan, Kualitas Pelayanan Employee Performance, Service Quality
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management L Education > L Education (General)
Divisions:	Fakultas Pendidikan Ekonomi dan Bisnis > Manajemen (non kependidikan)
Depositing User:	Muhammad Irsyad Fauzan
Date Deposited:	12 Oct 2020 01:54
Last Modified:	12 Oct 2020 01:54
URI:	http://repository.upi.edu/id/eprint/56411

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