Items where Author is "Terra Saptina Maulani, -"

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    Thesis

    Terra Saptina Maulani, - (2009) PENGARUH PENERAPAN TOTAL QUALITY SERVICE (TQS) TERHADAP KEPUASAN PELANGGAN PADA PT. PLN (PERSERO) UNIT PELAYANAN DAN JARINGAN BANDUNG TIMUR : SURVEY PADA GOLONGAN PELANGGAN RUMAH TANGGA DI KECAMATAN CIBEUNYING KIDUL. S1 thesis, Universitas Pendidikan Indonesia.

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