Items where Author is "Komalasari, Norma"

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Thesis

Komalasari, Norma (2014) UPAYA MENCIPTAKAN CUSTOMER DELIGHT MELALUI SERVICE EXCELLENCE HOTEL SANTIKA SILIGITA NUSA DUA BALI : Survey pada tamu sip member yang menginap di hotel santika siligita nusa dua bali. S1 thesis, Universitas Pendidikan Indonesia.

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