Items where Author is "Katresna, Nadia Sari"

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Thesis

Katresna, Nadia Sari (2017) PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN TAMU DI SERELA RIAU HOTEL BANDUNG : Survei terhadap Free Individual Ttraveller yang Melakukan Komplain di Serela Riau Hotel Bandung. S1 thesis, Universitas Pendidikan Indonesia.

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