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-, Khairinnisaa (2014) UPAYA MENINGKATKAN LOYALITAS TAMU MELALUI CUSTOMER EXPERIENCE DI HOTEL NOVOTEL BOGOR GOLF RESORT & CONVENTION CENTER :Survei Terhadap Member Accor Advantage Plus yang Menginap di Hotel Novotel Bogor Golf & Convention Center:. S1 thesis, Universitas Pendidikan Indonesia.