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    Sumardi, - and Heny Hendrayati, - and Puspo Dewi Dirgantari, - (2025) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN DAMPAKNYA TERHADAP RETENSI PELANGGAN: Survei pada Pelanggan Toyota yang Mengikuti Program Toyota-Care di Cabang Merdeka Motor. S2 thesis, Universitas Pendidikan Indonesia.
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