?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=-&rft.au=Siti+Laela+Aisah%2C+-&rft.aulast=Siti+Laela+Aisah&rft.degree=S1&rft.title=PENGARUH+KINERJA+LAYANAN+CUSTOMER+SERVICE+TERHADAP+KEPUASAN+NASABAH&rft.date=1+December+2009&rft.inst=Universitas+Pendidikan+Indonesia