?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Wittya+Aprodhita+Kusumo&rft.aufirst=-&rft.au=Wittya+Aprodhita+Kusumo%2C+-&rft.date=13+August+2012&rft.title=ANALISIS+CRM+MELALUI+BEHAVIOURAL+RELATION+TERHADAP+CUSTOMER+LOYALTY+%3A+Survei+Pada+Pelanggan+Divisi+Service+di+Auto2000+Toyota+Asia+Afrika+Bandung&rft.inst=Universitas+Pendidikan+Indonesia&rft.degree=S1