eprintid: 69056 rev_number: 17 eprint_status: archive userid: 185711 dir: disk0/00/06/90/56 datestamp: 2021-10-25 07:08:45 lastmod: 2021-10-25 07:08:45 status_changed: 2021-10-25 07:08:45 type: thesis metadata_visibility: show creators_name: Durrotul Hikmah, - creators_id: Durrotulhikmah@upi.edu contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_name: Agus Sudono, - contributors_name: Dias Pratami Putri, - contributors_id: Sudono@upi.edu contributors_id: diaspratami@upi.edu title: PENGARUH BAURAN PEMASARAN TERHADAP LOYALITAS PELANGGAN DI MASALALU CAFE DUREN SAWIT ispublished: pub subjects: HD28 subjects: L1 divisions: MIK full_text_status: restricted keywords: marketing mix and customer loyalty abstract: Abstrak Bauran pemasaran adalah faktor yang mempengaruhi loyalitas konsumen. Penelitian ini bertujuan untuk mengetahui variabel bauran pemasaran terhadap produk, harga, tempat, promosi, orang, proses dan bentuk fisik yang mempunyai hubungan keterkaitan terhadap loyalitas pelanggan di Masalalu café Duren Sawit. Metode ini menggunakan metode kuantitatif analisis deskriptif dan verifikatif dengan populasinya adalah pengunjung Masalalu café Duren Sawit. Bauran pemasaran di Masalalu café Duren Sawit mempunyai 7 aspek yang harus diperhatikan karena mempengaruhi loyalitas pelanggan agar terus mempercayai Masalalu café. Kata kunci : bauran pemasaran dan loyalitas pelanggan Abstrac Marketing mix is a factor that affects consumer loyalty. This study aims to determine the marketing mix variables on product, price, place, promotion, people, process and physical form that have a relationship with customer loyalty at Masalalu cafe Duren Sawit. This method uses descriptive quantitative analysis and verification methods with the population being visitors to the Masalalu Duren Sawit cafe. The marketing mix in the past of the Duren Sawit café has 7 aspects that must be considered because it affects customer loyalty so that they continue to trust Masalalu café. Keywords: marketing mix and customer loyalty date: 2021-08-27 date_type: published institution: Universitas Pendidikan Indonesia department: KODEPRODIB5451#Manajemen Industri Katering thesis_type: other thesis_name: other official_url: http://repository.upi.edu related_url_url: http://perpustakaan.upi.edu related_url_type: org citation: Durrotul Hikmah, - (2021) PENGARUH BAURAN PEMASARAN TERHADAP LOYALITAS PELANGGAN DI MASALALU CAFE DUREN SAWIT. S1 thesis, Universitas Pendidikan Indonesia. document_url: http://repository.upi.edu/69056/1/S_MIK_1705427_Title.pdf document_url: http://repository.upi.edu/69056/2/S_MIK_1705427_Chapter1.pdf document_url: http://repository.upi.edu/69056/3/S_MIK_1705427_Chapter2.pdf document_url: http://repository.upi.edu/69056/4/S_MIK_1705427_Chapter3.pdf document_url: http://repository.upi.edu/69056/5/S_MIK_1705427_Chapter4.pdf document_url: http://repository.upi.edu/69056/6/S_MIK_1705427_Chapter5.pdf document_url: http://repository.upi.edu/69056/7/S_MIK_1705427_Appendix.pdf