…
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primary topic: http://repository.upi.edu/id/eprint/22084

http://repository.upi.edu/id/eprint/22084
type: Thesis
type: Article
title: HUBUNGAN KUALITAS LAYANAN JURNAL DENGAN KEPUASAN PEMUSTAKA DI PERUSTAKAAN UPT BIT LIPI BANDUNG: studi deskriptif sistem layanan tertutup (Close Access) pada layanan jurnal di Perpustakaan UPT BIT LIPI Bandung
abstract: Layanan jurnal di perpustakaan UPT BIT LIPI Bandung menggunakan sistem tertutup. Hal ini menyebabkan pemustaka tidak dapat mengakses koleksi secara langsung. Tidak sedikit pemustaka yang merasa kebingungan dengan sistem pelayanan tertutup karena tidak dapat mengakses secara langsung koleksi yang dibutuhkan, hal tersebut berkaitan dengan tingkat kepuasan pemustaka. Permasalahan yang dikaji pada peneitian ini (1) bagaimana kualitas layanan jurnal dengan menggunakan sistem layanan tertutup (close access)?; (2) bagaimana kepuasan pemustaka terhadap kualitas layanan jurnal?; (3) bagaimana hubungan antara kualitas layanan jurnal menggunakan layanan tertutup (close access) dengan kepuasan pemustaka di perpustakaan UPT BIT LIPI Bandung?. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah menggunakan instrumen berupa angket. Metode pada penelitian ini menggunakan metode deskriptif dengan pendekatan kuantitatif. Teknik pengambil sampel yang digunakan adalah simple random sampling. Sampel dalam penelitian ini sebanyak 67 orang. Berdasarkan hasil penelitian terdapat hubungan yang positif, kuat dan signifikan antara kualitas layanan jurnal menggunakan layanan tertutup (close access) dengan kepuasan pemustaka di perpustakaan UPT BIT LIPI Bandung. Selanjutnya, jika dilihat dari gambaran kualitas layanan jurnal dengan menggunakan sistem layanan tertutup di perpustakaan UPT BIT LIPI Bandung berada dalam kategori baik dan gambaran mengenai kepuasan pemustaka terhadap kualitas layanan jurnal di perpustakaan UPT BIT LIPI Bandung berada dalam kategori baik. ---------- Journals in the library service point at UPT BIT LIPI Bandung use a closed system service. This causes users access unable to have to the collection directly. A number of users are confused with the service system because it can not give access directly to the collection, it is related to the user satisfaction. This study has a formulation of the problem (1) how the service quality of the journal by using a…
date: 2015-09-26
status: published
creator: Galat Lucky Munggaran
author list: authors
type: EPrint
type: ThesisEPrint
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subject: L Education (General)
subject: Z665 Library Science. Information Science
subject: Z719 Libraries (General)
subject: ZA Information resources

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Universitas Pendidikan Indonesia
type: Organization

Perpustakaan UPI, Universitas Pendidikan Indonesia
type: Organization

Galat Lucky Munggaran
type: Person
given name: Galat Lucky
family name: Munggaran

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