Atthaya Layla Zhafira Hilwana, - and Syti Sarah Maesaroh, - and Muhammad Rizki Nugraha, - (2025) ANALISIS KUALITAS LAYANAN APLIKASI MOBILE ACCESS BY KAI MENGGUNAKAN METODE MOBILE SERVICE QUALITY (MS-QUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). S1 thesis, Universitas Pendidikan Indonesia.