?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Atthaya+Layla+Zhafira+Hilwana&rft.aufirst=-&rft.au=Atthaya+Layla+Zhafira+Hilwana%2C+-&rft.degree=S1&rft.inst=Universitas+Pendidikan+Indonesia&rft.date=24+June+2025&rft.title=ANALISIS+KUALITAS+LAYANAN+APLIKASI+MOBILE+ACCESS+BY+KAI+MENGGUNAKAN+METODE+MOBILE+SERVICE+QUALITY+(MS-QUAL)+DAN+IMPORTANCE+PERFORMANCE+ANALYSIS+(IPA)