%D 2025
%K Transportation Management System, Technology Acceptance Model, Manajemen Logistik
%I Universitas Pendidikan Indonesia
%A - Muhammad Fardan Hadziqan
%A - Rangga Gelar Guntara
%A - Asep Nuryadin
%T ANALISIS PENERIMAAN TEKNOLOGI TRANSPORTATION MANAGEMENT SYSTEM DI PT TRI MANDIRI KARGO MENGGUNAKAN TEKNOLOGI ACCEPTANCE MODEL
%L repoupi140496
%O https://scholar.google.com/citations?view_op=new_profile&hl=id 

ID SINTA Dosen Pembimbing 
Rangga Gelar Guntara: 6738149 
Asep Nuryadin: 6745757
%X Penelitian ini didasarkan pada studi pendahuluan di perusahaan ekspedisi pengiriman barang mengenai 
permasalahan pengelolan kegiatan operasional. Temuan awal adanya indikasi kurang efektif dalam 
penggunaan sistem pengelolaan transportasi. Adanya fitur dalam sistem yang belum sesuai dengan 
kebutuhan menjadi hal yang perlu dianalisis. Selanjutnya penelitian ini bertujuan untuk menganalisis 
penerimaan sistem Transportation Management System (TMS) pada PT. Tri Mandiri Kargo 
menggunakan pendekatan Technology Acceptance Model (TAM). Fokus utama diarahkan pada dua 
fungsi dalam sistem yang belum berjalan optimal, yaitu fitur laporan bulanan dan penentuan rute 
pengiriman. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui 
wawancara mendalam terhadap tiga informan internal perusahaan. Hasil penelitian menunjukkan 
bahwa sistem TMS dianggap cukup membantu dalam proses pelaporan, namun masih mengalami 
keterbatasan dalam menarik data secara menyeluruh dan belum mendukung integrasi otomatis untuk 
penentuan rute. Selain itu, sistem belum terhubung dengan API eksternal seperti Google Maps, sehingga 
pengguna memilih metode manual dalam pengelolaan rute pengiriman. Berdasarkan analisis indikator 
TAM, ditemukan bahwa persepsi kegunaan dan kemudahan penggunaan sistem tergolong positif, 
namun penggunaan aktual belum sepenuhnya optimal. Penelitian ini merekomendasikan 
pengembangan fitur pelaporan yang sesuai dengan kebutuhan manajerial serta integrasi sistem rute 
otomatis agar TMS dapat dimanfaatkan secara maksimal dalam operasional perusahaan.

This study is based on a preliminary investigation conducted at a freight forwarding company
concerning issues in operational management. Initial findings indicated inefficiencies in the use of the
transportation management system. Certain system features were found to be misaligned with
operational needs, prompting further analysis. The purpose of this research is to analyze the acceptance
of the Transportation Management System (TMS) at PT. Tri Mandiri Kargo using the Technology
Acceptance Model (TAM) framework. The study focuses specifically on two underperforming system
functions: the monthly reporting feature and the route planning functionality. A qualitative research
method was employed, with data collected through in-depth interviews with three internal company
informants. The findings reveal that while the TMS system is considered helpful in the reporting
process, it still faces limitations in extracting comprehensive data and does not yet support automated
route planning. Moreover, the system lacks integration with external APIs such as Google Maps,
leading users to rely on manual methods for managing delivery routes. Based on the analysis using
TAM indicators, the perceived usefulness and ease of use of the system were generally positive;
however, actual system usage remains suboptimal. The study recommends developing reporting
features tailored to managerial needs and integrating automated routing capabilities to maximize the
effectiveness of the TMS in supporting company operations.