eprintid: 139007 rev_number: 20 eprint_status: archive userid: 218479 dir: disk0/00/13/90/07 datestamp: 2025-10-13 03:40:43 lastmod: 2025-10-13 03:40:43 status_changed: 2025-10-13 03:40:43 type: thesis metadata_visibility: show creators_name: Ilham Fachry Ramdhan, - creators_name: Rofi Rofaida, - creators_name: Annisa Ciptagustia, - creators_nim: NIM2106815 creators_nim: NIDN0005027302 creators_nim: NIDN0001028702 creators_id: ilhamfachryramdhan@upi.edu creators_id: rofi.rofaida@upi.edu creators_id: annisacipta@upi.edu contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_name: Rofi Rofaida, - contributors_name: Annisa Ciptagustia, - contributors_nidn: NIDN0005027302 contributors_nidn: NIDN0001028702 contributors_id: rofi.rofaida@upi.edu contributors_id: annisacipta@upi.edu title: THE EFFECT OF WORKLOAD AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE ispublished: pub subjects: H1 subjects: HD subjects: HD28 divisions: Man full_text_status: restricted keywords: Beban Kerja, Dukungan Organisasi yang Dirasakan, Kinerja Karyawan Workload, Perceived Organizational Support, Employee Performance note: https://scholar.google.com/citations?view_op=list_works&hl=en&user=nQlP9x4AAAAJ ID SINTA Dosen Pembimbing: Rofi Rofaida: 5993860 Annisa Ciptagustia: 5994482 Karya ini adalah tugas akhir setara dengan skripsi sesuai dengan SK Dekan Fakultas Pendidikan Ekonomi dan Bisnis Nomor: T-11094/UN40.A7/PK.01.02/2025 nomor SK karya setara skripsi abstract: Purpose – This study aims to analyze the influence of workload and perceived organizational support on employee performance among taxi drivers at PT Bluebird Pool Warung Buncit. The research focuses on understanding how well-managed workload and organizational support affect productivity, safety, and well-being in a high-demand transport sector. Design/methods/approach – A quantitative descriptive and verificative approach was employed, using a survey method involving 101 driver respondents selected through probability sampling. The questionnaire, measured with a 5-point Likert scale, assessed workload, perceived organizational support, and employee performance based on validated and reliable indicators. The data were analyzed using multiple linear regression with classical assumption tests, including normality, multicollinearity, and heteroskedasticity checks, processed through SPSS version 29. Findings – The results revealed that both workload and perceived organizational support had significant positive effects on employee performance. Specifically, workload that was well-managed encouraged productivity, while perceived organizational support enhanced motivation and loyalty. The model explained 78.5% of the variation in performance (R² = 0.785). All variables passed reliability and validity tests, confirming the robustness of the instrument used. Research implications/limitations – This study is limited to the taxi transportation sector and focuses solely on workload and perceived organizational support as predictors. Future research could incorporate other variables such as leadership style, job satisfaction, or work-life balance to provide a more comprehensive understanding of performance drivers. Originality/value – This study contributes to the field by highlighting the dual impact of operational and psychological factors on driver performance in the transportation sector. It also provides actionable insights for organizations aiming to boost productivity and retention by managing workload and strengthening support systems for employees. date: 2025-07-08 date_type: published institution: Universitas Pendidikan Indonesia department: KODEPRODI61201#Manajemen_S1 thesis_type: other thesis_name: other official_url: https://ejournal.upi.edu/index.php/thejobsreview/article/view/85187 related_url_url: https://perpustakaan.upi.edu/ related_url_type: org citation: Ilham Fachry Ramdhan, - and Rofi Rofaida, - and Annisa Ciptagustia, - (2025) THE EFFECT OF WORKLOAD AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE. S1 thesis, Universitas Pendidikan Indonesia. document_url: http://repository.upi.edu/139007/1/TA_ART_S_PEM_2106815_ART.pdf document_url: http://repository.upi.edu/139007/2/TA_ART_S_PEM_2106815_SK.pdf