@phdthesis{repoupi138674,
           month = {August},
            note = {https://scholar.google.com/citations?hl=en\&user=0iFuYb4AAAAJ

ID SINTA Dosen Pembimbing:
Herbert Siregar: 5991008
Rosa Ariani Sukamto: 5974496},
            year = {2025},
           title = {PEMBANGUNAN WEBSITE PEMESANAN TRANSPORTASI PENGIRIMAN BARANG BERBASIS USER EXPERIENCE MENGGUNAKAN METODE LEAN UX},
          school = {Universitas Pendidikan Indonesia},
        abstract = {Kemajuan teknologi di era digital telah memberikan pengaruh besar terhadap berbagai aspek kehidupan. Dalam dunia bisnis modern, teknologi informasi berperan penting dalam meningkatkan kualitas layanan kepada pelanggan. Namun, masih terdapat perusahaan jasa pengiriman yang bergantung pada cara tradisional seperti telepon yang terbatas oleh jam operasional dan rawan miskomunikasi. Selain itu, pelanggan kesulitan memantau status maupun riwayat pemesanan karena harus menghubungi perusahaan secara manual. Maka dari itu, dirancang sistem pemesanan pengiriman barang berbasis web dengan menerapkan pendekatan Lean UX yang berfokus pada proses iteratif guna memastikan kesesuaian sistem dengan kebutuhan pengguna. Kemudian, dilakukan evaluasi menggunakan metode System Usability Scale (SUS) dan User Experience Questionnaire (UEQ). Hasil pengujian terhadap 35 responden menunjukkan skor rata-rata SUS sebesar 86,575 yang termasuk ke dalam kategori Excellent. Sementara itu, hasil UEQ pada enam skala menunjukkan hasil positif dengan rata-rata skor memiliki nilai +2, mencerminkan user experience yang sangat baik. Temuan ini mengindikasikan bahwa sistem yang dikembangkan tidak hanya efisien, tetapi juga memberikan pengalaman pengguna yang memuaskan.

The advancement of technology in the digital era has had a significant impact on various aspects of life. In the modern business world, information technology plays an important role in improving the quality of customer service. However, there are still delivery service companies that rely on traditional methods such as telephone communication, which is limited by operating hours and prone to miscommunication. In addition, customers face difficulties in monitoring order status and history, as they must contact the company manually. Therefore, a web-based delivery ordering system was designed by applying the Lean UX approach, which focuses on iterative processes to ensure alignment with user needs. The evaluation was then carried out using the System Usability Scale (SUS) and the User Experience Questionnaire (UEQ). Testing with 35 respondents resulted in an average SUS score of 86.575, which falls into the Excellent category. Meanwhile, the UEQ results across six scales showed positive outcomes with an average score of +2, reflecting a very good user experience. These findings indicate that the developed system is not only efficient but also provides a satisfying user experience.},
             url = {https://repository.upi.edu/},
          author = {Alif Faturahman Firdaus, - and Herbert Siregar, - and Rosa Ariani Sukamto, -},
        keywords = {Lean UX, Minimum Viable Product, User Experience, Sistem Pemesanan, System Usability Scale, User Experience Questionnaire, Transparansi, Teknologi Informasi.

Lean UX, Minimum Viable Product, User Experience, Ordering System, System Usability Scale, User Experience Questionnaire, Transparency, Information Technology.}
}