@phdthesis{repoupi137942,
          school = {Universitas Pendidikan Indonesia},
            note = {https://scholar.google.com/citations?user=H28\_rnoAAAAJ\&hl=en\#d=gs\_hdr\_drw\&t=1757148146346
SINTA ID : 6745872
SINTA ID : 6745746},
           month = {July},
            year = {2025},
           title = {ANALISIS IMPLEMENTASI SINGLE TRUCK 
IDENTIFICATION DATA (STID) DAN GATE PASS SYSTEM 
DALAM MEMPENGARUHI KINERJA OPERASIONAL DAN 
TINGKAT KEPUASAN PELANGGAN 
(STUDI KASUS PT. PELABUHAN INDONESIA REGIONAL 2 
CIREBON)},
          author = {Jakiyah Masuroh, -},
        abstract = {Pelabuhan sebagai tempat yang memiliki peran strategis dalam sistem logistik 
nasional, terutama dalam mendukung kelancaran distribusi barang melalui moda 
transportasi laut dan darat. PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon sebagai 
pelabuhan curah strategis, menghadapi tantangan dalam pengelolaan kendaraan masuk dan 
keluar area pelabuhan secara efisien dan aman. Untuk menjawab tantangan ini, perusahaan 
mengimplementasikan sistem Single Truck Identification Data (STID) dan Gate Pass 
berbasis digital guna menggantikan proses manual yang kurang efektif. Penelitian ini 
bertujuan untuk mengevaluasi tingkat kepuasan pelanggan terhadap penerapan kedua 
sistem tersebut menggunakan metode Importance Performance Analysis (IPA) dan 
Customer Satisfaction Index (CSI). Penelitian ini menggunakan pendekatan kualitatif dan 
observasi perusahaan serta pengamatan implementasi. Hasil analisis menunjukkan bahwa 
implementasi STID dan Gate Pass memberikan dampak positif terhadap efisiensi 
operasional, keamanan, serta kelancaran proses verifikasi dan akses kendaraan. Nilai CSI 
menunjukkan tingkat kepuasan pelanggan berada pada kategori sangat puas, yaitu sebesar 
86,02\% untuk STID dan 85,10\% untuk Gate Pass. Meskipun demikian, analisis IPA 
mengidentifikasi beberapa indikator yang masuk dalam Kuadran I dan memerlukan 
perhatian serta perbaikan segera. Sementara itu, sebagian besar indikator berada pada 
Kuadran II, menunjukkan bahwa aspek-aspek tersebut sudah berjalan baik dan perlu 
dipertahankan, sedangkan indikator di Kuadran III dan IV tetap perlu diawasi untuk 
menjaga kinerja operasional.
Ports play a strategic role in the national logistics system, particularly in supporting 
the smooth distribution of goods via sea and land transportation modes. PT Pelabuhan 
Indonesia (Persero) Regional 2 Cirebon, as a strategic bulk port, faces challenges in 
managing the efficient and safe entry and exit of vehicles in and out of the port area. To 
address these challenges, the company has implemented a Single Truck Identification Data 
(STID) system and a digital-based Gate Pass system to replace the less effective manual 
processes. This study aims to evaluate customer satisfaction levels regarding the 
implementation of both systems using the Importance Performance Analysis (IPA) and 
Customer Satisfaction Index (CSI) methods. The study employs a qualitative approach, 
company observations, and implementation monitoring. The analysis results indicate that 
the implementation of STID and Gate Pass has a positive impact on operational efficiency, 
safety, and the smoothness of vehicle verification and access processes. The CSI values 
indicate that customer satisfaction is in the "very satisfied" category, with 86.02\% for STID 
and 85.10\% for Gate Pass. However, the IPA analysis identified several indicators in 
Quadrant I that require immediate attention and improvement. Meanwhile, most indicators 
are in Quadrant II, indicating that these aspects are already functioning well and need to be 
maintained.},
             url = {http://repositori.upi.edu},
        keywords = {Single Truck Identification Data (STID), Gate Pass, Importance 
Performance Analysis (IPA), Customer Satisfaction Index (CSI) 
Single Truck Identification Data (STID), Gate Pass, Importance 
Performance Analysis (IPA), Customer Satisfaction Index (CSI)}
}