?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Velisa+Stevannie&rft.aufirst=-&rft.au=Velisa+Stevannie%2C+-&rft.date=11+June+2025&rft.degree=S1&rft.title=PENGARUH+E-CRM+DAN+E-SERVICE+QUALITY+TERHADAP+CUSTOMER+LOYALTY+MELALUI+CUSTOMER+EXPERIENCE+PADA+PENGGUNA+APLIKASI+MYBLUEBIRD&rft.inst=Universitas+Pendidikan+Indonesia