<> <http://www.w3.org/2000/01/rdf-schema#comment> "The repository administrator has not yet configured an RDF license."^^<http://www.w3.org/2001/XMLSchema#string> .
<> <http://xmlns.com/foaf/0.1/primaryTopic> <http://repository.upi.edu/id/eprint/134567> .
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<http://repository.upi.edu/id/eprint/134567> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Article> .
<http://repository.upi.edu/id/eprint/134567> <http://purl.org/dc/terms/title> "PENGARUH KUALITAS PELAYANAN DAN PENGALAMAN TAMU \r\nTERHADAP KEPUASAN TAMU DI HOTEL FOUR POINTS BY \r\nSHERATON BANDUNG"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://repository.upi.edu/id/eprint/134567> <http://purl.org/ontology/bibo/abstract> "Industri pariwisata di Indonesia menunjukkan perkembangan signifikan pasca \r\npandemi COVID-19, khususnya di Kota Bandung yang ditandai peningkatan \r\njumlah kunjungan wisatawan. Kondisi ini membuka peluang bagi sektor \r\nperhotelan untuk berkembang. Namun, Hotel Four Points by Sheraton Bandung \r\nmengalami penurunan tingkat okupansi serta menerima sejumlah ulasan negatif \r\ndari tamu terkait pelayanan dan pengalaman tamu yang kurang optimal. Penelitian \r\nini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan pengalaman \r\ntamu terhadap kepuasan tamu di Hotel Four Points by Sheraton Bandung. \r\nPenelitian ini menerapkan jenis penelitian kuantitatif dengan desain survei untuk \r\nmenganalisis pengaruh kualitas pelayanan (X1) dan pengalaman tamu (X2) \r\nsebagai variabel independen terhadap kepuasan tamu (Y) sebagai variabel \r\ndependen. Data dikumpulkan melalui metode kuesioner dengan total 140 \r\nresponden yang memiliki pengalaman menginap di Hotel Four Points by Sheraton \r\nBandung. Teknik analisis yang digunakan mencakup analisis deskriptif serta \r\nanalisis regresi linear berganda dengan bantuan perangkat lunak IBM SPSS \r\nStatistic 30. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan \r\npengalaman tamu berada dalam kategori sangat baik. Melalui hasil analisis regresi \r\nlinear berganda, didapatkan persamaan regresi Y = 2,021 + 0,073X1 + 0,366X2, \r\nyang memperlihatkan bahwa terdapat pengaruh positif antara variabel independen \r\nterhadap variabel dependen. Selain itu, pengujian hipotesis membuktikan bahwa \r\nkualitas pelayanan maupun pengalaman tamu berpengaruh secara parsial dan \r\nsimultan terhadap kepuasan tamu di Hotel Four Points by Sheraton Bandung.  \r\n\r\nTourism industry in Indonesia showed significant growth after the COVID-19 \r\npandemic, particularly in Bandung City, as indicated by the increasing number of \r\ntourist visits. This condition created opportunities for the hospitality sector to \r\ndevelop. However, Four Points by Sheraton Bandung Hotel experienced a decline \r\nin occupancy rates and received several negative reviews from guests regarding \r\nsuboptimal service and guest experiences. This study aimed to analyze the \r\ninfluence of service quality and guest experience on guest satisfaction at Four \r\nPoints by Sheraton Bandung Hotel. A quantitative research method with a survey \r\ndesign was employed to examine the influence of service quality (X1) and guest \r\nexperience (X2) as independent variables on guest satisfaction (Y) as the \r\ndependent variable. Data were collected through questionnaires distributed to \r\n140 respondents who had stayed at Four Points by Sheraton Bandung Hotel. The \r\nanalysis techniques used included descriptive analysis and multiple linear \r\nregression analysis, assisted by IBM SPSS Statistics 30 software. The results \r\nshowed that both service quality and guest experience were rated as very good. \r\nThe multiple linear regression analysis produced the equation Y = 2.021 + \r\n0.073X1 + 0.366X2, indicating a positive influence of the independent variables on \r\nthe dependent variable. Furthermore, hypothesis testing confirmed that both \r\nservice quality and guest experience had partial and simultaneous effects on guest \r\nsatisfaction at Four Points by Sheraton Bandung Hotel."^^<http://www.w3.org/2001/XMLSchema#string> .
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<http://repository.upi.edu/id/person/ext-fadildian136@gmail.com> <http://xmlns.com/foaf/0.1/familyName> "Muhamad Fadillah Dian Pamungkas"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://repository.upi.edu/id/person/ext-fadildian136@gmail.com> <http://xmlns.com/foaf/0.1/name> "- Muhamad Fadillah Dian Pamungkas"^^<http://www.w3.org/2001/XMLSchema#string> .
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