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primary topic: http://repository.upi.edu/id/eprint/13148

http://repository.upi.edu/id/eprint/13148
type: Thesis
type: Article
title: FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA SISTEM INFORMASI SAP (SYSTEM APPLICATION PRODUCT) : Survei Pada Divisi Finance, Billing, & Collection Center (FBCC) di PT.Telekomunikasi Indonesia Tbk. Jalan Japati Kota Bandung
abstract: Perubahan yang cepat di lingkungan bisnis mendorong banyak perusahaan mengembangkan teknologi sistem informasi untuk dapat bersaing dengan unggul. Sistem informasi yang dikembangkan oleh perusahaan diharapkan memiliki kinerja yang baik karena dapat meningkatkan kinerja organisasi khususnya pada PT. Telkom. Dilihat dari penelitian awal bahwa sebagian besar karyawan menganggap kinerja sistem informasi (SI) yang digunakan belum optimal dalam penerapannya sehingga pemakai belum merasa puas. Berdasarkan fenomena tersebut maka perlu dilakukan penelitian dengan judul ”Faktor-Faktor Yang Mempengaruhi Kinerja Sistem Informasi SAP (Survei Pada Divisi FBCC PT. Telkom Jalan Japati Kota Bandung)”. Tujuan penelitian ini adalah untuk mengetahui keterlibatan pemakai, kapabilitas personil sistem informasi, ukuran organisasi, dukungan manajemen puncak serta pelatihan dan pendidikan pemakai sistem informasi serta pengaruhnya baik secara parsial maupun simultan terhadap kinerja sistem informasi di PT.Telkom jalan japati kota Bandung. Jenis penelitian yang digunakan adalah deskriptif dan verifikatif. Data primer dikumpulkan melalui kuesioner yang disebar kepada pengguna sistem informasi pada divisi finance, billing & collection center PT. Telkom. Teknik sampling dalam penelitian ini adalah simple random sampling. Metode analisis yang digunakan adalah teknik analisis regresi linear berganda dengan menggunakan software SPSS versi 21,0. Hasil penelitian menunjukan keterlibatan pemakai, kapabilitas personil sistem informasi, ukuran organisasi, dukungan manajemen puncak serta pelatihan dan pendidikan pemakai sistem informasi pada PT.Telkom termasuk dalam kategori Baik. Sedangkan untuk hasil uji secara simultan menunjukan seluruh variabel independen dalam penelitian ini berpengaruh signifikan terhadap kinerja sistem informasi yang ditunjukkan dengan nilai Fhitung lebih besar dari Ftabel. Hasil uji regresi secara parsial menunjukan tidak seluruh variabel independen berpengaruh signifikan terha…
date: 2014-08-21
status: published
creator: Novita Rachmawati Rizal
author list: authors
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subject: L Education (General)

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Universitas Pendidikan Indonesia
type: Organization

Perpustakaan UPI, Universitas Pendidikan Indonesia
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Novita Rachmawati Rizal
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given name: Novita Rachmawati
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