eprintid: 128663 rev_number: 36 eprint_status: archive userid: 212187 dir: disk0/00/12/86/63 datestamp: 2025-03-12 07:53:20 lastmod: 2025-03-12 07:53:20 status_changed: 2025-03-12 07:53:20 type: thesis metadata_visibility: show creators_name: Renaldi Satyanugraha, - creators_name: Oce Ridwanudin, - creators_name: Rijal Khaerani, - creators_nim: NIM1901357 creators_nim: NIDN0407048107 creators_nim: NIDN0421088501 creators_id: renaldisatya12@gmail.com creators_id: oceridwanudin.edu@gmail.com creators_id: rijal.khaerani@upi.edu contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_type: http://www.loc.gov/loc.terms/relators/THS contributors_name: Oce Ridwanudin, - contributors_name: Rijal Khaerani, - contributors_nidn: NIDN0407048107 contributors_nidn: NIDN0421088501 contributors_id: oceridwanudin.edu@gmail.com contributors_id: rijal.khaerani@upi.edu title: PENGARUH E-SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP REVISIT INTENTION DI HOTEL HOLIDAY INN BANDUNG PASTEUR ispublished: pub subjects: GT subjects: HD subjects: HD28 divisions: MPP full_text_status: restricted keywords: E-Service Quality, Travel Anxiety, Revisit Intention, Hotel Holiday Inn Bandung Pasteur. note: https://scholar.google.com/citations?view_op=new_articles&hl=id&imq=Renaldi+Satyanugraha# Sinta ID : 6681229 Sinta ID : 6722119 abstract: Penelitian ini bertujuan untuk mendapatkan gambaran dan pengaruh dari e-service quality dan perceived value terhadap revisit intention di Hotel Holiday Inn Bandung Pasteur berdasarkan pengalaman konsumen/tamu yang pernah melakukan direct booking melalui website dan menginap di Hotel Holiday Inn Bandung Pasteur. Metode penelitian yang digunakan pada penelitian ini adalah kuantitatif dengan jenis penelitian deskriptif dan verifikatif. Penelitian ini dilakukan kepada total 102 responden dengan menyebarkan kuesioner. Penelitian ini menggunakan teknik analisis regresi berganda dengan software SPSS for Windows 22. Hasil temuan pada penelitian ini menunjukan bahwa e-service quality dan perceived value berada pada kategori sangat tinggi. Variabel e-service quality dan perceived value berpengaruh secara positf dan signifikan terhadap revisit intention. Berdasarkan hasil penelitian yang telah didapatkan, peneliti merekomendasikan agar Hotel Holiday Inn Bandung Pasteur tetap menjaga dan meningkatkan kualitas e-service dengan menginkatkan ketanggapan dan pembentukan persepsi nilai konsumen/tamu ketika menginap di hotel tersebut dengan memperluas pengetahuan mengenai aktifitas dan fasilitas yang dapat dilakukan agar revisit intention semakin meningkat. The study aims to get the picture and impact of the e-service quality and perceived value towards revisit intention of the Holiday Inn Of Bandung Pasteur based on customer experience that has already done direct booking via the website and staying at the Holiday Inn Of Bandung Pasteur. The research method used in this study is quantitative with descriptive and verificative forms of research. The study was done to a total of 102 respondents by dissemination of a questionnaire. The study used regression analysis techniques with SPSS for Windows 22 software. The findings of this study suggest that e-service quality and perceived value are in very high categories. E-service quality variables and perceived value affect both positve and significant to revisit intention settlements. Based on research already obtained, researchers recommend that the Holiday Inn Bandung Pasteur keep up and improve e-service quality by enacting and forming consumer/guest value perceptions while staying in the hotel by expanding knowledge of the activities and facilities that can be done to revisit inequality increasing. date: 2024-01-29 date_type: published institution: Universitas Pendidikan Indonesia department: KODEPRODI93201#Manajemen Pemasaran Pariwisata_S1 thesis_type: other thesis_name: other official_url: https://repository.upi.edu/ related_url_url: https://perpustakaan.upi.edu/ related_url_type: org citation: Renaldi Satyanugraha, - and Oce Ridwanudin, - and Rijal Khaerani, - (2024) PENGARUH E-SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP REVISIT INTENTION DI HOTEL HOLIDAY INN BANDUNG PASTEUR. S1 thesis, Universitas Pendidikan Indonesia. document_url: http://repository.upi.edu/128663/1/S_MPP_1901357_Title.pdf document_url: http://repository.upi.edu/128663/8/S_MPP_1901357_Chapter1.pdf document_url: http://repository.upi.edu/128663/9/S_MPP_1901357_Chapter2.pdf document_url: http://repository.upi.edu/128663/10/S_MPP_1901357_Chapter3.pdf document_url: http://repository.upi.edu/128663/11/S_MPP_1901357_Chapter4.pdf document_url: http://repository.upi.edu/128663/12/S_MPP_1901357_Chapter5.pdf document_url: http://repository.upi.edu/128663/7/S_MPP_1901357_Appendix.pdf