EVALUASI KUALITAS WEBSITE THE TRANS LUXURY HOTEL BANDUNG

Iwan Wahyudin, - (2022) EVALUASI KUALITAS WEBSITE THE TRANS LUXURY HOTEL BANDUNG. S1 thesis, Universitas Pendidikan Indonesia.

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Official URL: http://repository.upi.edu

Abstract

Website pada saat ini menjadi salah satu media yang mempermudah perusahaan dalam mempromosikan produk serta mempermudah konsumen dalam melakukan transaksi secara online terutama pada website hotel. Dengan semakin berkembangnya industri perhotelan dan semakin banyaknya pengguna website hal ini mengakibatkan perlunya peningkatan dan evaluasi terhadap website hotel. Pada penelitian ini bertujuan untuk mengevaluasi tingkat usability, functionality dan security and privacy pada website The Trans Luxury Hotel Bandung. Metode yang digunakan pada penelitian ini menggunakan Mix Method dengan mengacu pada concurrent triangulation designs. Adapun pengumpulan data dilakukan dengan melakukan observasi pada website, wawancara kepada tiga ahli website dan melakukan survey terhadap 105 responden pengguna website. Hasil dari penelitian ini menunjukan bahwa pada website The Trans Luxury Hotel secara kuantitatif menunjukan nilai yang rendah dengan nilai 44,6% pada dimensi functionality dan secara kualitatif dinilai masih rendah pada usability website. Langkah peningkatan kualitas website yang dapat dilakukan adalah mengubah tampilan pada website, menambahkan ringkasan keseluruhan informasi pada landing page, serta memperbaiki sistem transaksi pada website. Website is currently one of the media that makes companies and customer easier to promote products and doing online transactions, especially on hotel websites. With the development of the hospitality industry and the increasing number of website users, this has resulted in the need for improvement and evaluation of hotel websites. This study aims to evaluate the level of usability, functionality and security and privacy on the website of The Trans Luxury Hotel Bandung. The method used in this study uses the Mix Method with reference to concurrent triangulation designs. The data collection was carried out by conducting observations on the website, interviewing three website experts and conducting a survey of 105 respondents who used the website. The results of this study indicate that on the website The Trans Luxury Hotel quantitatively shows a low value with a value of 44.6% on the functionality dimension and qualitatively it is still considered low on the usability of the website. Steps to improve website quality that can be done are changing the appearance on the website, adding a summary of the overall information on the landing page, and improving the transaction system on the website.

Item Type: Thesis (S1)
Additional Information: ID SINTA Dosen Pembimbing Rosita : 5997470 Reiza Miftah Wirakusuma : 5989830
Uncontrolled Keywords: Evaluasi, Konten, Website hotel
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
L Education > L Education (General)
T Technology > T Technology (General)
Divisions: Fakultas Pendidikan Ilmu Pengetahuan Sosial > Manajemen Resort & Leisure
Depositing User: Iwan Wahyudin
Date Deposited: 06 Oct 2022 06:55
Last Modified: 06 Oct 2022 06:55
URI: http://repository.upi.edu/id/eprint/83769

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