Oksari Anastasya Sihaloho, - (2019) ANALISIS PENERAPAN E-GOVERNMENT DENGAN PENDEKATAN CITIZEN CENTRIC SEBAGAI UPAYA PENINGKATAN KUALITAS PELAYANAN PUBLIK KOTA BANDUNG : Studi Kasus Dinas Komunikasi dan Informasi Kota Bandung. S2 thesis, Universitas Pendidikan Indonesia.
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Abstract
Penelitian ini berfokus pada analisis penerapan e-government dengan pendekatan citizen centric (studi deskriptif pada diskominfo Bandung). Desain penelitian yang digunakan adalah kualitatif dengan metode deskriptif. Hasil penelitian menunjukkan : (1) Praktik penerapan e-government melalui aplikasi diskominfo Bandung sudah maksimal, terjadi peningkatan terhadap kepuasaan masyarakat terhadap pelayanan di diskominfo hanya saja perlu perbaikan mengenai terkait mengenai avaibilty to service nya. (2) Adanya BCC berjalan sesuai dengan tujuannya yaitu menjadi lembaga pelayanan publik keluar 3) Upaya dalam mengatasi kendala tersebut diantaranya mengoptimalkan anggaran, meningkatkan kualitas SDM di Diskominfo serta menyediakan layanan gratis internet kepada masyarakat.;--This study focuses on analyzing the implementation of e-government with a citizen centric approach (descriptive study on Bandung city discominfo). The research design used with the qualitative approach is the main approach, and the method chosen is descriptive. The research was conducted at the Bandung City Communication and Information Office and Bandung Command Center. Data collection is obtained by interview, observation, documentation study. Then analyzed using data reduction, data presentation, and data verification. The data obtained were then validated using informant triangulation techniques and triangulation of data collection techniques. The results of the study show: (1) The practice of implementing e-government through applications in Bandung's diskominfo has been seen to be optimal, there has been an increase in community satisfaction with services that have been disinfected, but only need to be related to avaibilty to service. (2) The impact of the Bandung Command Center) has proceeded according to its objectives starting from the planning, implementation and evaluation process. However, the Bandung Command Center is only an outgoing service provider, meaning that the report submitted by the community is then disposition to the related institution about it. So that in the release of the website at the BCC do not explain in detail the completion of reports from the public. 3) Efforts to overcome these obstacles include optimizing the budget, using experts from outside the government, increasing socialization to the community.
| Item Type: | Thesis (S2) |
|---|---|
| Uncontrolled Keywords: | E-government, Citizen Centric, Public Services. |
| Subjects: | H Social Sciences > HE Transportation and Communications J Political Science > JF Political institutions (General) |
| Divisions: | Sekolah Pasca Sarjana > Pendidikan Kewarganegaraan S-2 |
| Depositing User: | Oksari Anastasya Sihaloho |
| Date Deposited: | 29 Jul 2020 03:40 |
| Last Modified: | 29 Jul 2020 03:40 |
| URI: | http://repository.upi.edu/id/eprint/41022 |
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