Eka Kartika Safitri, - and Ade Sobandi, - and Rasto, - (2025) DESAIN PENGEMBANGAN DOKUMEN EVALUASI KINERJA BERBASIS SISTEM MANAJEMEN MUTU ISO 9001:2015. S2 thesis, Universitas Pendidikan Indonesia.
Abstract
Meskipun ISO 9001:2015 telah diadopsi secara luas, organisasi masih menghadapi tantangan signifikan dalam mengimplementasikan sistem evaluasi kinerja yang efektif. Penelitian ini mengembangkan kerangka dokumentasi sistematis untuk evaluasi kinerja ISO 9001:2015 menggunakan adaptasi Model 4D. Penelitian dilakukan di perusahaan manufaktur bersertifikat melalui tiga tahapan: analisis kesenjangan komprehensif, perancangan lima prosedur terintegrasi, dan validasi ahli. Analisis kesenjangan mengungkapkan defisiensi dokumentasi yang serius, dengan 40% dokumen tidak tersedia dan 60% tersedia secara parsial. Kondisi ini mencerminkan kompleksitas implementasi Klausul 9 yang berakar pada keterbatasan kompetensi internal dan resistensi budaya organisasi. Adaptasi Model 4D berhasil menghasilkan lima SOP terintegrasi yang mencakup evaluasi kepuasan pelanggan, penanganan keluhan, audit internal, tinjauan manajemen, dan tindakan koreksi. Setiap SOP dilengkapi formulir operasional dan diagram alir proses untuk implementasi praktis. Validasi ahli mencapai skor 4,40/5,0 (88%) dengan kesepakatan 100% antar-validator. Penelitian ini berkontribusi pada adaptasi Model 4D untuk dokumentasi sistem manajemen mutu dan menyediakan kerangka tervalidasi yang siap diimplementasikan. Kerangka metodologis ini dapat direplikasi untuk klausul ISO 9001:2015 lainnya dan menawarkan solusi praktis untuk mengurangi waktu pengembangan dokumentasi Kata Kunci: Evaluasi Kinerja, ISO 9001:2015, Pengembangan SOP, Sistem Manajemen Mutu Organizations implementing ISO 9001:2015 face significant challenges in developing effective performance evaluation documentation for Clause 9 requirements. This study developed a systematic documentation framework using an adapted 4D Model through developmental research with qualitative descriptive design in a certified manufacturing company. The research involved three stages: comprehensive gap analysis, design of integrated procedures, and expert validation with academic specialists and industry practitioners. Gap analysis revealed critical documentation deficiencies with 40% of documents unavailable and 60% partially available, reflecting systemic complexity rooted in internal competency limitations, organizational cultural resistance, and misalignment between generic requirements and operational contexts. The adapted 4D Model successfully produced five integrated Standard Operating Procedures (SOPs) covering customer satisfaction evaluation, complaint handling, internal audit, management review, and corrective action procedures, each equipped with operational forms and process flowcharts. Expert validation achieved 4.40/5.0 (88%) with 100% inter-validator agreement, revealing tensions between theoretical rigor and implementation practicality through differences in practitioner (97.2%) and academic (79%) validator assessments. The study contributes to 4D Model adaptation for quality management system documentation and provides a validated framework for medium-scale manufacturing companies. This methodological framework can be replicated for other ISO 9001:2015 clauses, reducing documentation development time while addressing industry needs for effective performance evaluation documentation. Keyword: ISO 9001:2015, Performance Evaluation, Quality Management System, SOP Development
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| Item Type: | Thesis (S2) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?user=0d-LbbwAAAAJ&hl=id ID SINTA Dosen Pembimbing: Ade Sobandi: 5994552 Rasto: 5993224 |
| Uncontrolled Keywords: | Evaluasi Kinerja, ISO 9001:2015, Pengembangan SOP, Sistem Manajemen Mutu ISO 9001:2015, Performance Evaluation, Quality Management System, SOP Development |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management L Education > L Education (General) |
| Divisions: | Sekolah Pasca Sarjana > Manajemen Perkantoran S-2 |
| Depositing User: | Eka Kartika Safitri |
| Date Deposited: | 12 Sep 2025 09:32 |
| Last Modified: | 12 Sep 2025 09:32 |
| URI: | http://repository.upi.edu/id/eprint/138893 |
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