Cilma Fresha Perdana, - and Suprih Widodo, - (2025) ANALISIS KUALITAS WEBSITE KOMPAS.COM MENGGUNAKAN METODE WEBQUAL 4.0. S1 thesis, Universitas Pendidikan Indonesia.
Abstract
Penelitian ini menganalisis kualitas website Kompas.com menggunakan metode WebQual 4.0, yang mencakup tiga dimensi utama: kegunaan (usability), kualitas informasi (information quality), dan kualitas interaksi layanan (service interaction quality). Penelitian dilakukan dengan pendekatan kuantitatif, melibatkan 40 responden yang dipilih melalui metode purposive sampling. Data dikumpulkan melalui kuesioner dengan skala Likert empat poin dan dianalisis menggunakan teknik statistik. Hasil penelitian menunjukkan bahwa ketiga dimensi kualitas website berada dalam kategori "Baik," dengan persentase kepuasan usability sebesar 79%, information quality sebesar 81%, dan service interaction quality sebesar 76%. Temuan ini mengindikasikan bahwa website Kompas.com secara umum memenuhi harapan pengguna, meskipun ada ruang untuk perbaikan, khususnya pada aspek interaksi layanan. ----- This study analyzes the quality of the Kompas.com website using the WebQual 4.0 method, which encompasses three main dimensions: usability, information quality, and service interaction quality. The research employed a quantitative approach, involving 40 respondents selected through purposive sampling. Data were collected via questionnaires using a fourpoint Likert scale and analyzed using statistical techniques. The findings indicate that all three website quality dimensions are categorized as "Good," with usability satisfaction at 79%, information quality at 81%, and service interaction quality at 76%. These results suggest that the Kompas.com website generally meets user expectations, although there is room for improvement, particularly in the aspect of service interaction.
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| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | ID SINTA Dosen Pembimbing: Suprih Widodo 5978120 Karya ini adalah tugas akhir setara dengan skripsi sesuai dengan SK Direktur Kampus Daerah di Purwakarta Nomor: 318/UN40.C4/TD.06/2025 |
| Uncontrolled Keywords: | Kualitas; Website; Webqual 4.0; Analisis; Media Quality; Website; Webqual 4.0; Analysis; Media |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | UPI Kampus Purwakarta > S1 Pendidikan Sistem Teknologi dan Informasi |
| Depositing User: | Cilma Fresha Perdana |
| Date Deposited: | 05 Aug 2025 02:57 |
| Last Modified: | 05 Aug 2025 02:57 |
| URI: | http://repository.upi.edu/id/eprint/135109 |
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