Sofia Ika Rahmawati, - (2024) PENGARUH BUDAYA MUTU DAN KEPUASAN KERJA TERHADAP KUALITAS LAYANAN AKADEMIK TENAGA KEPENDIDIKAN DI UNIVERSITAS 17 AGUSTUS 1945 SURABAYA. S2 thesis, Universitas Pendidikan Indonesia.
Abstract
Penelitian ini bertujuan untuk mengetahui bagaimana : 1) gambaran kuat lemahnya budaya mutu, tingkat kepuasan kerja dan tingkat kualitas layanan akademik; 2) pengaruh kuat lemahnya budaya mutu terhadap tingkat kualitas layanan akademik; 3) pengaruh tingkat kepuasan kerja terhadap tingkat kualitas layanan akademik. Teknik pengujian validitas dan reliabilitas instrument penelitian menggunakan SPSS V.25 for Window. Teknik pengumpulan data menggunakan kuesioner kepada 153 responden dan studi literatur. Teknik analisis data menggunakan structural equation modelling (SEM) dengan pendekatan partial least square (PLS). Uji hipotesis menggunakan uji parsial (uji statistic t) dan uji simultan (uji statistic F). Hasil penelitian menunjukkan 1) Budaya mutu yang diterapkan di Universitas 17 Agustus 1945 Surabaya termasuk dalam kategori “sangat kuat” dengan persentase sebesar 81,17%, kepuasan kerja yang dirasakan oleh tenaga kependidikan termasuk dalam kategori “sangat tinggi” dengan persentase sebesar 80,45%, dan kualitas layanan akademik di Universitas 17 Agustus 1945 Surabaya termasuk dalam kategori “sangat tinggi” dengan persentase sebesar 82,06%; 2) Budaya mutu berpengaruh positif dan signifikan terhadap kualitas layanan akademik; 3) kepuasan kerja berpengaruh positif dan signifikan terhadap kualitas layanan akademik; 4) secara simultan budaya mutu dan kepuasan kerja berpengaruh positif dan signifikan terhadap kualitas layanan akademik This study aims to determine how: 1) the description of the strength and weakness of quality culture, the level of job satisfaction and the level of academic service quality; 2) the influence of the strength and weakness of quality culture on the level of academic service quality; 3) the influence of the level of job satisfaction on the level of academic service quality. The validity and reliability testing technique of the research instrument used SPSS V.25 for Window. The data collection technique used a questionnaire to 153 respondents and literature studies. The data analysis technique used structural equation modeling (SEM) with a partial least square (PLS) approach. Hypothesis testing used partial tests (statistical t test) and simultaneous tests (statistical F test). The results of the study showed 1) The quality culture applied at the University of 17 August 1945 Surabaya is included in the "very strong" category with a percentage of 81,17%, job satisfaction felt by education personnel is included in the "very high" category with a percentage of 80,45%, and the quality of academic services at the University of 17 August 1945 Surabaya is included in the "very high" category with a percentage of 82,06%; 2) Quality culture has a positive and significant effect on the quality of academic services; 3) job satisfaction has a positive and significant effect on the quality of academic services; 4) simultaneously, quality culture and job satisfaction have a positive and significant effect on the quality of academic services.
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| Item Type: | Thesis (S2) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?hl=en&user=IIpwcy0AAAAJ ID SINTA Dosen Pembimbing: Edi Suryadi : 5994793 Rasto : 5993224 |
| Uncontrolled Keywords: | Budaya Mutu, Kepuasan Kerja, Kualitas Layanan Akademik Quality Culture, Job Satisfaction, Academic Service Quality |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management L Education > L Education (General) L Education > LC Special aspects of education |
| Divisions: | Sekolah Pasca Sarjana > Manajemen Perkantoran S-2 |
| Depositing User: | Sofia Ika Rahmawati |
| Date Deposited: | 03 Jan 2025 07:54 |
| Last Modified: | 03 Jan 2025 07:54 |
| URI: | http://repository.upi.edu/id/eprint/129365 |
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