Bella Milati Kamila, - (2024) EVALUASI KUALITAS LAYANAN PERPUSTAKAAN MENGGUNAKAN METODE LIBQUAL+™: Studi Evaluatif di Perpustakaan Pusat Mata Nasional Rumah Sakit Mata Cicendo. S1 thesis, Universitas Pendidikan Indonesia.
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Abstract
Bella Milati Kamila (2001434). Evaluasi Kualitas Layanan Perpustakaan Menggunakan Metode LibQUAL+™ (Studi Evaluatif di Perpustakaan Pusat Mata Nasional Rumah Sakit Mata Cicendo) Skripsi, Program Studi Perpustakaan dan Sains Informasi, Fakultas Ilmu Pendidikan, Universitas Pendidikan Indonesia (2024). Perpustakaan PMN Rumah Sakit Mata Cicendo sebagai bentuk perpustakaan khusus di lingkungan rumah sakit memiliki peran penting sebagai pusat sumber informasi bagi pengguna layanan perpustakaan khususnya di bidang kesehatan. Pada penyelenggaran layanan perpustakaan rumah sakit, untuk mencapai tujuan, visi dan misi perpustakaan, maka perpustakaan perlu memperhatikan berbagai aspek yang ada di perpustakaan, salah satunya adalah layanan perpustakaan. Guna meningkatkan kualitas layanan perpustakaan PMN Rumah Sakit Mata Cicendo maka diperlukan adanya evaluasi untuk mengukur sejauh mana kualitas layanan yang sudah diberikan kepada pemustaka. Penelitian ini bertujuan untuk mengetahui kualitas layanan Perpustakaan PMN Rumah Sakit Mata Cicendo, khususnya pada layanan fisik berdasarkan dimensi LibQUAL+™ yang terdiri dari Affect of Service (kinerja pustakawan dan petugas perpustakaan), Information Control (kualitas informasi dan akses informasi), dan Library as Place (sarana prasarana perpustakaan). Penelitian ini menggunakan metode deskriptif melalui pendekatan kuantitatif. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah responden sebanyak 87 responden. Hasil penelitian menunjukan kualitas layanan Perpustakaan PMN Rumah Sakit Mata Cicendo menggunakan metode LibQUAL+™ secara keseluruhan mendapatkan nilai “cukup puas” dari pemustaka, namun layanan yang diterima belum ada yang mencapai harapan yang diinginkan pemustaka atau berada dalam batas toleransi (zone of tolerance). Dari hasil penelitian, dimensi Affect of Service memiliki rentang skor penilaian Adequacy Gap (AG) dan Superiority Gap tertinggi, kemudian nilai AG dan SG tertinggi kedua adalah dimensi Library as Place, dan rentang skor AG dan SG terendah adalah dimensi Information Control. Kata Kunci: Metode LibQUAL+™, Kualitas Layanan Perpustakaan, Perpustakaan Rumah Sakit Bella Milati Kamila (2001434). Evaluation of Library Service Quality Using the LibQUAL+™ Method (Evaluative Study at Cicendo National Eye Center Hospital) Thesis, Library and Information Science Study Program, Faculty of Education, Universitas Pendidikan Indonesia (2024). The PMN Library of Cicendo Eye Hospital as a special library in a hospital environment has an important role as a center of information sources for library service users, especially in the health sector. In organizing hospital library services, to achieve the goals, vision and mission of the library, the library needs to pay attention to various aspects in the library, one of which is library services. In order to improve the quality of the PMN Library service of Cicendo Eye Hospital, an evaluation is needed to measure the extent to which the quality of services has been provided to users. This study aims to determine the quality of the PMN Library service of Cicendo Eye Hospital, especially in physical services based on the LibQUAL+™ dimension consisting of Affect of Service (performance of librarians and library staff), Information Control (quality of information and access to information), and Library as Place (library facilities and infrastructure). This study uses a descriptive method through a quantitative approach. The sampling technique uses purposive sampling with a total of 87 respondents. The results of the study showed that the quality of the PMN Library services at Cicendo Eye Hospital using the LibQUAL+™ method overall received a "quite satisfactory" score from users, but none of the services received had reached the expectations desired by users or were within the tolerance limit (zone of tolerance). From the results of the study, the Affect of Service dimension had the highest range of Adequacy Gap (AG) and Superiority Gap assessment scores, then the second highest AG and SG values were the Library as Place dimension, and the lowest AG and SG score ranges were the Information Control dimension. Keywords: Hospital Libraries, Library Service Quality, LibQUAL+™
| Item Type: | Thesis (S1) |
|---|---|
| Additional Information: | https://scholar.google.com/citations?authuser=1&user=spHvtksAAAAJ ID SINTA Dosen Pembimbing: Riche Cynthia Johan: 5977502 Ardiansah: 6754065 |
| Uncontrolled Keywords: | Metode LibQUAL+™, Kualitas Layanan Perpustakaan, Perpustakaan Rumah Sakit Hospital Libraries, Library Service Quality, LibQUAL+™ |
| Subjects: | R Medicine > R Medicine (General) Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z719 Libraries (General) |
| Divisions: | Fakultas Ilmu Pendidikan > Program Studi Perpustakaan dan Informasi |
| Depositing User: | Bella Milati Kamila |
| Date Deposited: | 16 Oct 2024 07:47 |
| Last Modified: | 16 Oct 2024 07:47 |
| URI: | http://repository.upi.edu/id/eprint/127357 |
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