Siti Nisa Aminah Ridwan, - (2024) ANALISIS PELAYANAN ADMINISTRASI AKADEMIK PADA DIVISI LAYANAN PENDIDIKAN (DLP) DIREKTORAT PENDIDIKAN UNIVERSITAS PENDIDIKAN INDONESIA. S1 thesis, Universitas Pendidikan Indonesia.
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Abstract
Pengelolaan lembaga pendidikan tinggi harus mempertimbangkan kepentingan badan akademik yang meliputi mahasiswa, dosen, dan staf. Model mutu pelayanan yang umum digunakan adalah Servqual, yang mengukur kualitas pelayanan berdasarkan tangible, reliability, responsiveness, assurance, dan empathy (Sirhan Fikri, 2016). Universitas Pendidikan Indonesia (UPI) sebagai PTN BH di Bandung menyadari perlunya layanan berkualitas tinggi di semua unit. Direktorat Pendidikan UPI menekankan pentingnya pelayanan administrasi akademik yang bermutu untuk setiap mahasiswa. Divisi Layanan Pendidikan (DLP) mendapati berbagai masalah dalam pengelolaan layanan. Penelitian ini menggunakan pendekatan kualitatif, partisipan pada penelitian ini adalah Kepala Divisi, Staff Divisi Layanan Pendidikan (DLP), dan Mahasiswa Universitas Pendidikan Indonesia Teknik pengambilan data menggunakan wawancara, observasi, serta studi dokumentasi. Serta teknik analisis data yang digunakan yaitu dengan melakukan reduksi data, penyajian data dan penarikan kesimpulan. Hasil dari penelitian menunjukkan bahwa Pelayanan administrasi akademik di Divisi Layanan Pendidikan (DLP) Direktorat Pendidikan Universitas Pendidikan Indonesia (UPI) telah dianggap efektif melalui berbagai prosedur seperti pendaftaran mata kuliah, verifikasi ijazah, dan pemrosesan kartu mahasiswa dan lain-lain yang berkaitan dengan kebutuhan mahasiswa. Faktor pendukung utama dalam pelayanan akademik meliputi kemutakhiran data, sarana prasarana yang memadai, dan kerjasama tim yang baik. Mahasiswa umumnya merasa cukup puas dengan layanan administrasi akademik. The management of higher education institutions must consider the interests of the academic body which includes students, lecturers and staff. The service quality model that is commonly used is Servqual, which measures service quality based on tangible, reliability, responsiveness, assurance and empathy (Sirhan Fikri, 2016). The Indonesian Education University (UPI) as PTN BH in Bandung realizes the need for high quality services in all units. The UPI Education Directorate emphasizes the importance of quality academic administration services for every student. The Education Services Division (DLP) found various problems in managing services. This research uses a qualitative approach, the participants in this research are Division Heads, Education Services Division (DLP) Staff, and Indonesian Education University Students. Data collection techniques use interviews, observation, and documentation studies. And the data analysis techniques used are data reduction, data presentation and drawing conclusions. The results of the research show that academic administration services in the Education Services Division (DLP) of the Education Directorate of the Indonesian Education University (UPI) have been deemed effective through various procedures such as course registration, diploma verification, and student card processing and others related to student needs. . The main supporting factors in academic services include up-to-date data, adequate infrastructure, and good team collaboration. Students generally feel quite satisfied with academic administration services.
| Item Type: | Thesis (S1) |
|---|---|
| Uncontrolled Keywords: | Pelayanan Administrasi Akademik, Direktorat Pendidikan, Mahasiswa. Academic Administration Services, Directorate of Education, Students. |
| Subjects: | L Education > L Education (General) |
| Divisions: | Fakultas Ilmu Pendidikan > Administrasi Pendidikan |
| Depositing User: | Siti Nisa Aminah Ridwan |
| Date Deposited: | 27 Sep 2024 09:56 |
| Last Modified: | 27 Sep 2024 09:56 |
| URI: | http://repository.upi.edu/id/eprint/126466 |
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